"Alerted.org

Connections to Care Coordinator

Job Details

Job Location

79 North Clinton Ave - Rochester, NY

Position Type

Full Time

Education Level

Bachelors Degree

Salary Range

$21.50 - $21.50 Hourly

Job Shift

Days w/occasional evenings

Description

General Description

The Connections to Care Coordinator will focus on reaching individuals in our community experiencing mental health or substance use issues by interacting in community health fairs, visiting homeless shelters, presenting at local community centers, participating in consortiums around homelessness/housing instability, and collaborating with local community health centers. These opportunities for engagement will allow the specialist to share details about available services and help individuals connect with treatment. The Connections to Care Coordinator will assist individuals in connecting with services by attending appointments with clients as needed. The Connections to Care Coordinator will continually assess for ongoing treatment needs.

Essential Duties and Responsibilities

+ Participates in organized outreach events and connects with clients in the community

+ Presents information about available programs at CCFCS and other agencies in the community

+ Completes basis substance use screenings

+ Links clients with needed services and accompanies clients to initial appointments as needed

+ Actively seeks information to understand service provider/customer/staff needs and expectations.

+ Builds rapport and fosters cooperative relationships with clients by establishing mutual respect

+ Maintains open communication with staff around barriers or challenges

+ Communicates and partners with the department and agency personnel as required to ensure on-going and effective program operations

+ Establishes and promotes trust to facilitate collaboration - shares information with others

+ Fulfills grant requirements

+ Submit client encounter surveys to OASAS in timely manner

+ Enter contact notes into electronic medical record as needed

+ Actively participate in meetings with OASAS when scheduled

+ Takes the initiative and leverages available resources (individuals, processes, departments, and tools) to complete their work efficiently and effectively

+ Acknowledges mistakes right away and acts quickly to identify and implement problem resolution

+ Ensures most critical tasks are always completed on time. If there are obstacles to completing them, does all they can to creatively problem solve. Informs management ahead of time if efforts are not enough to keep the tasks on track

+ Maintains composure under stressful, distracting, or challenging situations

+ Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan

+ Other responsibilities as requested by supervisor

_Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required._

Qualifications

Qualifications

**Education:** Bachelor’s Degree in Social Work or related field preferred. Equivalent Combination of education and experience will be considered.

**Experience:** Two to five years of experience providing direct services in a human service organization. Must be proficient with Microsoft Office Suite. Experience working in multicultural environments and/or human services field is preferred. Ability to speak Spanish is preferred.

_***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet_