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MAJOR RESPONSIBILITIES:

+ Manager in-charge in absence of Ticket Office Manager

+ Primary coordinator for Event Announcements

+ Primary ticket office contact for suite holders and venue sponsors

+ Responsible for setting up, distributing and coordinating suite tickets and parking passes

+ Responsible for acting as primary liaison for sponsor ticket requests

+ Responsible for tracking all trade ticket transactions

+ Primary manager for ticket office financial reports/ books

+ Responsible for the timely, accurate completion of daily and monthly ticket office Financial reports as required by the Finance Department

+ Responsible for assisting with daily ticket counts and wraps

+ Primary coordinator of scheduling PT supervisors

+ Responsible for drafting both day and event shift schedules for PT supervisors

+ Responsible for meeting with Ticket Office Manager and other Assistant T.O. Manager on an ongoing basis for approval of final schedules prior to schedule being posted

+ Responsible for managing PT supervisor schedule requests in organized manner

+ Responsible for properly programming and tracking all supervisor hours in the ADP system.

+ Responsible for maintaining and enforcing ticket office scheduling policies and practices

+ Responsible for coordinating staff placement for events

+ Responsible for assisting with all event setup with Ticketmaster as assigned by T.O. Manager

+ Assist with all training and development of PT staff

+ Assist with Ticket Office Settlements on event nights

+ Responsible for tracking all complimentary ticket as well as trouble pass distributions

+ Responsible for managing overall department operations in the absence of T.O. Manger

+ Responsible for all major on sales and event settlements in the absence of T.O. Manager or as assigned by T.O. Manager

+ Responsible for helping to promote a positive, efficient and productive overall work environment

+ Responsible for following all ticket office cash management policies

+ Responsible for proper completion of vault/ safe balance logs

+ Responsible for proper completion of cash transfer paperwork

+ Other duties as assigned by Ticket Office Manager

SUPERVISORY RESPONSIBILITIES:

Position requires ability to:

+ Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.

+ Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software.

+ Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently.

+ Handle/reconcile large sums of money utilizing prescribed cash management controls.

+ Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures.

+ Work in a fast-paced environment and handle heavy workload that can present stressful situations.

+ Handle multiple tasks simultaneously.

+ Follow oral and written instructions and communicate effectively with others in both oral and written form.

+ Organize and prioritize work to meet deadlines.

+ Work effectively under pressure and/or stringent schedule and produce accurate results.

+ Work independently, exercising judgment and initiative.

+ Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.

+ Remain flexible and adjust to situations as they occur.

+ Ability to stay current with training on new techniques and systems.

+ Must be able to work nights, weekends and holidays as necessary.

ASM participates in E-Verify.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

Not a Contract