"Alerted.org

Onsite – Winchester, VA (could be reassigned to Ashburn, VA at a later date)

Initial training period will be during the day shift (approx. 4 weeks). Permanent shift assignment will be Wed-Sat 7:00 PM – 5:30 AM.

Basic Purpose

Provide onsite technical support for Navy Federal's data center and equipment to ensure continuousavailability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

Responsibilities

Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine

Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine

Data Center staging, deployment, and logistics/asset management support - Basic/Routine

Site builds & refreshes, while meeting current quality standards- Basic/Routine

Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting- Basic/Routine

Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine

Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine

Ability to terminate Cat 6 cabling- Basic/Routine

Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in

Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in

Troubleshoot and escalate incidents and problems- Basic/Routine

Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine

Provide status reports on active or resolved issues -Participates in

Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine

Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine

Experience with power distribution units (PDUs), load management - Basic/Routine

Familiar with NEMA and IEC power connectors- Basic/Routine

Familiar with Data Center containment solutions- Basic/Routine

Work with others to update and document procedures -Participates in

Write, and maintain, detailed site reference documentation -Participates in

Cognizant of Data Center Safety Standards - Basic/Routine

Lift equipment weighing 50 lbs. - Basic/Routine

Perform other tasks or duties as assigned or based on need- Basic/Routine

Qualifications – knowledge, skills, and abilities

Intermediate Data Center / IT Operations experience

Software & Hardware tools utilized to perform day to day Data Center functions

Knowledge of LAN/WAN topologies, protocols, and standards

Must exhibit excellent communication and grammatical skills

Demonstrated analytical and problem solving skills

Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed

Ability to work independently and as part of a team

Ability to work under pressure (urgent problems, deadlines, changing priorities)

Familiar with network cabling (types, distance limitations, testing, connectors, handling)

Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)

Familiar with server hardware and components

Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.

Familiar with datacenter design in relation to heat dissipation and air flow

Meticulous and obsessive about organized cabling

Detail oriented and organized

Desired

Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience

Experience and technical training in WAN/LAN communications including experience installing, basic configuring and maintaining Cisco routers and switches

Experience in presenting technical solutions and/or recommendations

Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues

Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems

Advanced skill in diagnosing and troubleshooting issues

Advanced research, analytical, and problem solving skills

Knowledge of Navy Federal operations