• Enrollment Supervisor

    City of New York (New York, NY)


    Job Description

    Launched in 2015, IDNYC is the largest and most successful municipal ID program in the country!

     

    IDNYC is a card for all New Yorkers, regardless of their immigration status. IDNYC benefits all city residents, including those from some of our most vulnerable communities – the unhoused, youth, the formerly incarcerated, and others who may have difficulty obtaining a government-issued photo ID.

     

    IDNYC is seeking two (2) Community Coordinators who will function as an Enrollment Supervisors.

     

    Working under direction of an Enrollment Intake Director, IDNYC, with some latitude for the exercise of independent judgment and initiative, the Enrollment Supervisor will manage IDNYC enrollment intake operations at a portfolio of walk-in, mobile command center and homebound locations around the city.

    Reporting directly to the Enrollment Intake Director, the Enrollment Intake Supervisor will:

    - Manage IDNYC enrollment intake operations at a portfolio of walk-in, mobile command center and

     

    homebound locations around the city.

     

    - Support the hiring of personnel for those locations, including recruitment efforts, onboarding,

     

    development of performance expectations, and orientation.

     

    - Manage and support the training of personnel under management, ensuring that staff at all levels

     

    has the necessary expertise in procedures, program rules and guidelines, and technology to do

     

    their jobs effectively.

     

    - Provide regular reports on staff performance to the Enrollment Intake Director.

     

    - Contribute to the development of standard operating procedures and service level objectives for

     

    all walk-in centers, ensuring that individual staff performance objectives tie back to what is laid out

     

    in these documents.

     

    - Manage teams of enrollment intake personnel at walk-in locations, ensuring that they work

     

    efficiently and accurately while providing a high degree of customer service.

     

    - Flag and make recommendations, policy and procedural edits to Enrollment Directors and program

     

    leadership on documents based on observations made at enrollment centers.

     

    - Work with program leadership to scale operations based on demand, ensuring that the program

     

    locations are adequately staffed in order to meet the needs of applicants.

     

    - Monitor performance of non-HRA staff conducting enrollment intake at the assigned locations,

     

    and identify any training or performance management issues that need to be escalated to the

     

    Enrollment Intake Director to be addressed with partner agencies.

     

    - Ensure that strong safeguards are in place to prevent disclosure of confidential applicant data to

     

    unauthorized parties.

     

    - Will be in the field more than up to 8075 percent of the time for site inspections and onsite

     

    supervision.

     

    - Selected candidates must be willing to work flexible schedules which includes evenings

     

    and weekends.

     

    - Travel within all 5 boroughs of NYC is required.

    Work location:

    Staten Island- DOF 350 St Marks Place 1st floor Staten Island, NY 10301

    1 Metrotech Center Brooklyn, NY 11201

    Hours/Shift:

    hours and shifts vary by site

    COMMUNITY COORDINATOR - 56058

    Qualifications

    1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

    2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

    3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 60,889.00

     

    Salary Max: $ 76,589.00