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Position Details

Position Information

Announcement Number STAFF - VA - 25077

For questions regarding this position, please contact:

Brenda Allen at 406-994-6967 [email protected]

Classification Title Program Coord II

Working Title FLEX Exam Administrators – (Pooled Positions)

Brief Position Overview

FLEX Exam Administrators will provide vital support for testing operations in this part-time, temporary position with varied hours that may include evenings and Saturdays.

Position Number 4N1331

Department University Testing Services

Division Office of Academic Affairs

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE .15 to .4

Benefits Eligible Depends on FTE (please contact Human Resources - 406-994-3651)

Salary $21.990 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Hourly

If other, please specify

Recruitment Type Open

Position Details

General Statement

FLEX Exam Administrators will work directly with MSU students, faculty, and examinees to support accommodated testing for students with disabilities and will have an opportunity to certify to administer exams for national testing programs and professional certifications. Exam administrators will be trained to follow Testing Services procedures and the policies and procedures for the administration of various professional exams as needed.

Exam administrators will work limited, regularly scheduled hours during the academic semesters (September through mid-December and February through early May). Shifts may include some evening and some Saturday hours. Once trained, exam administrators will exercise independent judgement with limited direct supervision.

Duties and Responsibilities

+ Humanize the testing experience for a range of clients by respecting diversity and confidentiality and by providing service excellence.

+ Monitor and respond to emails, perform reception/walk-in duties, answer phone calls, and facilitate exam check-in/check-out/break protocol.

+ Monitor exam security to ensure the integrity of students’ results, promote equity, and protect intellectual property.

+ Maintain records, compliance, and equipment with a high degree of accuracy and attention to detail.

+ Communicate with campus and community constituents including instructors, companion services (e.g., Disability Services, academic advisors, exam scoring), and testing companies.

+ Work closely with permanent test center staff to acquire up-to-date and complete knowledge of exam protocol, as well as know when to ask questions or connect clients to permanent staff. Log activities and interactions to ensure continuity of service.

+ Receive and relay feedback, deescalate conflict, effectively communicate with colleagues in campus services and with testing companies, and document irregularities as appropriate.

Required Qualifications – Experience, Education, Knowledge & Skills

+ Experience working with students/services in an academic setting, or an equivalent combination of education and experience.

+ Successful experience providing customer and/or administrative service in a dynamic, detail-dense and highly interactive workplace.

+ Proficiency in MS Office Suite, comfort with basic IT systems and troubleshooting, and experience learning new IT applications.

Preferred Qualifications – Experience, Education, Knowledge & Skills

+ General familiarity of higher education curricula.

+ Knowledge of testing programs and procedures, including computer-based testing, ADA exam accommodations, placement testing, etc.

+ Demonstrated experience interpreting, explaining, and applying policies and procedures to a diverse group of individuals.

The Successful Candidate Will

+ Possess strong interpersonal skills, positivity and enthusiasm to work with and support examinees; be kind.

+ Cope with interruption without losing focus; have the ability to promote calm and confidence in stressful, high-stakes situations.

+ Multi-task efficiently and prioritize to accomplish competing duties in a strictly regulated environment.

+ Possess strong written and oral communication skills.

+ Be a creative problem-solver who can also handle practical details and self-motivate to anticipate and accomplish service/administrative needs.

+ Awareness of how to manage and maintain confidential information.

+ Be inquisitive, able to learn and retain detailed processes through experiential and standardized training, and respond constructively to coaching from peers and supervisors.

+ Use good judgment, and have the ability to work in a demanding environment.

+ Represent Testing Services and the university in a professional and courteous manner.

Position Special Requirements/Additional Information

+ Certification to administer some tests is required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies pooled position

Desired Start Date Upon successful completion of search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Review of applications will be on a continual basis and will continue until the position(s) are filled. Applicants will be notified if their application is being retained in the hiring pool for up to two years.

Special Instructions

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.