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Administrative Assistant

Richmond, VA

Full Time

Administration

Experienced

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A Kempsville Building Materials (a division of Carter Lumber) Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, assisting sales reps/office staff and providing excellent service to customers. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.

Requirements:

+ Excellent telephone and customer service skills

+ Strong organizational and planning skills

+ Ability to multi-task; strong time management skills

+ Strong attention to detail

+ Exceptional written and verbal communication skills

+ Knowledge of Microsoft Office including Outlook, Word, and Excel

+ Previous customer service experience

Responsibilities:

+ Assists in creating orders in management system

+ Confirms deliveries with customers

+ Prints required layouts and documentation daily

+ Ensures the paperwork process is running smoothly

+ Answers office phone calls and directs calls accordingly

+ Assists customers by providing information on products, stock, and lead times

+ Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of

+ Performs clerical duties such as data entry, filing, copying, and faxing

Benefits (full-time employees)

+ Health, Dental, Vision (Single and Family Plans) available after 30 days of employment

+ Short and Long-Term Disability

+ Company-paid life insurance and AD&D

+ Optional supplemental life insurance

+ Company-match 401(k)

+ Vacation time and paid holidays

+ Vendor incentives

+ Room for growth; we promote from within!

+ Military encouraged to apply!