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Client Success Manager

At ConsumerAffairs, we believe strong partnerships drive big results. We’re searching for an experienced Client Success Manager to join our Reputation Management Team and play a key role in helping our partners achieve their goals, grow their businesses, and see measurable success through our platform.

As the face of ConsumerAffairs to your clients, you’ll serve as a trusted advisor, advocate, and strategic thinker—building strong relationships and ensuring our clients receive consistent value at every stage of the journey.

What You’ll Do:

+ Drive client outcomes by understanding their success criteria, business drivers, and long-term goals

+ Build and maintain strong relationships with key client stakeholders

+ Facilitate smooth onboarding for new clients to set a solid foundation for adoption

+ Proactively monitor client health, identify risks, and implement strategies to mitigate churn

+ Develop strategic plans tailored to clients’ unique business needs

+ Analyze client data to identify insights, increase engagement, and boost product utilization

+ Lead compelling demos of ConsumerAffairs features for current and prospective partners

+ Conduct regular check-ins to ensure continued success and alignment

+ Recommend process improvements for scalable, high-impact engagement

+ Swiftly resolve ad-hoc client needs and ensure a seamless experience

+ Identify opportunities to expand partnerships and grow accounts

+ Collaborate cross-functionally with sales, engineering, and senior leadership

+ Maintain accurate data and reporting to support operational excellence

Requirements

What You Bring:

+ Proven experience as a Client Success Manager, Account Manager, or Relationship Manager

+ A strong track record of meeting and exceeding retention and growth targets

+ Experience tracking and analyzing KPIs like customer satisfaction and engagement

+ Skilled in creating clear, professional presentations and telling data-driven stories

+ SaaS or tech industry experience is a strong plus

+ Excellent communication, organization, and problem-solving skills

+ A proactive mindset with a passion for helping clients succeed

Benefits

+ Health Care Plan (Medical, Dental & Vision)

+ Retirement Plan (401k)

+ Life Insurance (Basic, Voluntary & AD&D)

+ Paid Time Off (Vacation, Sick & Public Holidays)

+ Family Leave (Maternity, Paternity)

+ Short Term & Long Term Disability

+ Training & Development

+ Hybrid Schedule

+ Free Food & Snacks