"Alerted.org

Systems Engineer

Position Summary:

We are seeking a motivated and versatile Systems Engineer to join our onsite IT team. This role will require a dedicated individual with exceptional problem-solving skills, a commitment to high-level customer service, and the ability to support diverse IT needs, ranging from hardware and software troubleshooting to managing computers tied to manufacturing equipment processes. The ideal candidate will thrive in a dynamic environment, be comfortable navigating a corporate IT structure, and demonstrate a proactive approach to challenges, including identifying and implementing technology-driven solutions to automate manual processes.

This position is full-time, onsite, and requires occasional after-hours and weekend availability to address critical issues. Applicants with a degree or at least 5 years of relevant experience may apply.

Key Responsibilities:

_Customer Support:_

+ Provide exceptional support to internal customers, ensuring timely resolution of hardware and software issues

+ Act as the primary point of contact for onsite IT needs, delivering clear and professional communication

_Hardware and Software Support_ :

+ Diagnose, troubleshoot, and resolve technical issues across a variety of hardware and software platforms

+ Install, configure, and maintain computers, peripherals, and other IT equipment

_Manufacturing IT Support:_

+ Support and maintain computers and systems managing manufacturing equipment processes

+ Collaborate with manufacturing teams to ensure seamless operation of IT-related processes

_Systems Administration:_

+ Maintain and update systems and applications, ensuring they align with corporate IT standards and best practices

+ Monitor system performance and implement optimizations as needed.

_Process Automation and Improvement:_

+ Analyze existing workflows to identify repetitive manual tasks and inefficiencies.

+ Develop and implement automation strategies using technology solutions to streamline IT operations and manufacturing processes.

+ Research and integrate innovative technologies to drive efficiency improvements.

_Project Management:_

+ Participate in IT projects, including system upgrades, deployments, and process improvement

+ Document workflows, procedures, and system configurations

_Flexibility and Initiative:_

+ Step outside the general scope of responsibilities to address urgent needs or special projects

+ Identify opportunities for process improvements and contribute to their implementation

Required Qualifications:

+ A relevant degree in Technology or at least 5 years of IT experience in manufacturing environment in lieu of a degree.

+ Proven ability to troubleshoot and resolve hardware, software, and network issues.

+ High proficiency in Microsoft Office Suite applications

+ Proficiency in database maintenance and queries

+ Familiarity with IT systems in a manufacturing or industrial setting is a strong advantage.

+ Excellent communication and interpersonal skills to deliver outstanding customer service

+ Ability to work independently and manage multiple priorities in a fast-paced environment

+ Willingness to provide after-hours and weekend support as needed

Preferred Skills:

+ Experience supporting manufacturing IT systems or processes

+ Knowledge of ERP systems or manufacturing execution systems (MES)

+ Strong documentation and organizational skills

+ Experience with process automation tools such as Power Automate, Python, or scripting languages

Work Environment:

+ Onsite role in a manufacturing environment, with potential exposure to factory noise and climate variations

+ Physical requirements include lifting IT equipment (up to 50 lbs.), bending, and standing for extended periods

Note: This job description outlines the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the role.

Please note that this position is an onsite role located in Owatonna, MN.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

**Job:** TECHNOLOGY

**Organization:** Assessment & Qualifications

**Schedule:** FULL\_TIME

Workplace Type:

**Req ID:** 17821