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Central Texas Water Client Account Manager (CAM)
- Jacobs (Austin, TX)
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At Jacobs, we don’t settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we look into the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference.
As a Client Account Manager for our Water Practice in Central Texas, you will have the opportunity to impact strategic business relationships with key clients , collaborating with our Jacobs colleagues to maintain a high level of client service to achieve client satisfaction and bring the strengths of the industry-leading Jacobs business offering to our clients. Working with members of our team, your focus is to make sure that Jacobs is the client’s firm-of-choice for municipal, regional, and other water clients in Central Texas, to ensure that Jacobs has a thorough understanding of our client’s needs and that our clients see us as their best advocate for accomplishing their goals.
In this role, you will lead select water client accounts for our municipal and state government water industry clients in or near the major metropolitan centers of Austin and San Antonio. You will collaborate with and lead our delivery teams to sustain existing workload and to lead strategy development to capture transformational work such as design build and operational contracts. This position will be based out of San Antonio, Austin, or the nearby vicinity.
During your time with us you will:
• Serve as the point of contact for client service activities and develop strategies to grow the water practice for various clients in Central Texas.
• Work with the Geographic Water Market Growth Director to align Central Texas Water strategy within the broader West Central portfolio.
• Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success.
• Facilitate deep, personal, valuable client relationships between Jacob’s personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients.
• Advocate on client's behalf by actively engaging the firm to address client needs, and recommend strategic actions to optimize our business development investment and market share growth.
• Identify higher levels of client engagement for executive sponsors.
• Secure management commitment and influence/attract key staff for pursuits.
• Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development and employee satisfaction.
• Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews and presentations.
• Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives.
• Participate in local industry participation and community engagement and lead efforts to get local staff out into the community to build relationships and enhance our brand.
• Bachelor’s degree in engineering or planning related to water, or equivalent related work experience in lieu of a degree.
• A minimum of 15 years of experience in engineering and/or related disciplines associated with the water market sector.
• Proven track record of coordinating teams and winning work on an area or statewide basis within Texas.
• High level existing contacts and strong relationships with water clients, and a successful track record of winning work with these clients.
• Sales knowledge on how to identify contracts well in advance, respond to RFPs/solicitations, interview and win new work.
• Ability to collaborate with diverse internal teams, including sales staff, operations teams, market solutions technologists, legal, and contracting.
• Knowledge of and relationships with potential teaming partners, both large firms and small business partners, to advance our position in the market place and develop the most responsive teams for our clients.
• Be strong team leader, consensus builder and team player skilled in technical writing as well as with communicating and presenting to clients.
• Should demonstrate ability to be a leader in the Texas water market.
• Should demonstrate solid history on community and political engagement and be a known quantity in the Central Texas marketplace.
Ideally, You’ll Also Have:
• Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels).
• Ability to open doors for initiating relationships at the client organization to serve as a business leader by leading an account team, set a vision and strategy, coach/mentor and motivate team, and drive accountability to achieve the designated sales goal.
• Ability to lead through influence.
• High level of emotional intelligence.
• Innovative and solutions-oriented thinker.
• Client political savviness.
• Technical background/experience in delivering or managing large water projects or programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
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