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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.)

Job Description

Location/Division Specific Information

50 Northern Avenue

Boston, Massachusett

How do we make an impact?

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

What will you do?

+ Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing

+ Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation

+ Analyzes/maintains/reconciles various reports to ensure contractual requirements are met

+ Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.

+ Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as needed.

+ Engage in process improvement activities

+ Support customer labs through collection, washing, and autoclaving

+ Handle customer requests for lab glassware, liquid autoclave requests.

How will you get here?

Education

High school diploma or equivalent required.

Experience

2 years of related experience within a laboratory setting is preferred. Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

+ Able to read, write, and speak English fluently

+ Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

+ Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.

+ Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.

+ Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

+ Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)

+ Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.

+ Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.

+ Periods of standing, walking and conducting manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.

+ Ability to work in environments with varied temperatures (cold rooms, outside, etc.)

+ Potential for overtime, as needed.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.