• Patient Service Representative - Orthopedic Clinic…

    Queen's Health System (Kamuela, HI)


    RESPONSIBILITIES

    I. JOB SUMMARY/RESPONSIBILITIES:

    • Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.

    • Provides information for financial assistance to patients in identifying resources to cover anticipated clinic charges not covered by health plan, insurance, or other sources.

    II. TYPICAL PHYSICAL DEMANDS:

    • Seeing, hearing, speaking, finger dexterity.

    • Constant: repetitive arm/hand motions.

    • Frequent: reaching below shoulder level, frequent gripping of an object.

    • Occasional: standing, walking, sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.

    III. TYPICAL WORKING CONDITIONS:

    • Not substantially subjected to adverse environmental conditions.

    IV. MINIMUM QUALIFICATIONS:

    A. EDUCATION/CERTIFICATION AND LICENSURE:

    • High school diploma or equivalent.

    B. EXPERIENCE:

    • One (1) year general office, clerical, or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, physician's office, etc; or completion of a Nursing Assistant or Medical Assistant program/degree.

    • Experience to demonstrate:

    o Ability to operate office equipment such as computer, copier, facsimile, and telephone.

    o Ability to communicate effectively in English, both verbally and in writing.

    o Ability to keep accurate records and do mathematical calculations.

    • Knowledge of ICD-10 & CPT coding and medical terminology preferred.

    • Prior experience with computerized scheduling systems preferred.

     

    Equal Opportunity Employer/Disability/Vet