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Summary:

Meta’s Care team is at the heart of Meta’s mission of proven customer service for our Reality Labs business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations run core business requires unconventional thinking and lightning-fast, real-time solutions.We are seeking an Application Manager to own and maintain the Salesforce platform being part of Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team.

Required Skills:

Application Manager, Salesforce Service Cloud Responsibilities:

1. Responsible for the end-to-end solution design and architecture

2. Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins.

3. Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including business capabilities, value streams and business processes.

4. Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA).

5. Effectively communicate technical requirements to engineers and non-technical requirements to the business.

6. Having experience in the Customer Service products and industry's best practices and emerging technologies.

Minimum Qualifications:

Minimum Qualifications:

7. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.

8. 5+ years of experience implementing Salesforce Applications

9. 5+ years of experience integrating systems with third-party service vendors

10. 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform

11. Demonstrated experience of crafting and owning the 2–3 year product roadmap and vision.

12. Self-starter with experience working independently

13. Demonstrated experience working in a deadline-focused environment

14. Demonstrated expertise working with stakeholders and users

15. Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions

16. Influencing skills to drive change, and innovation while constructively challenging the status quo.

17. Understands the context of the supported product and product portfolio within the organization and its competitive landscape.

Preferred Qualifications:

Preferred Qualifications:

18. Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning.

19. 10+ years of experience implementing or building solutions with enterprise software.

20. Experience in handling business and leadership communication with internal and external stakeholders and users.

21. Experience in managing large initiatives and rollouts.

22. Demonstrated experience with lightning component development and Apex code.

23. Certifications: Advanced Administrator, Service Cloud Consultant, and Application Architect

Public Compensation:

$140,000/year to $195,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].