• Technology Operations Manager

    Ascension Health (Nashville, TN)


    Details

    + **Department:** Market Technology Team

    + **Schedule:** Monday - Friday, 8 hour shift

    + **Location:** Nashville, TN (2 days onsite per week)

     

    Benefits

     

    Paid time off (PTO)

     

    Various health insurance options & wellness plans

     

    Retirement benefits including employer match plans

     

    Long-term & short-term disability

     

    Employee assistance programs (EAP)

     

    Parental leave & adoption assistance

     

    Tuition reimbursement

     

    Ways to give back to your community

     

    _Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._

    Responsibilities

    Ascension Saint Thomas seeks a Technical Operations Manager to deliver best in class

    consumer and clinician experience through optimization of technical infrastructure and

    workflows, ensuring system efficiency, security, and reliability. This individual contributor role is

    responsible for face-to-face customer technology relationship management, collaborating with

    IT, clinical staff, and leadership to support patient care and organizational goals. This is an

     

    on-site position that requires local travel to locations across Middle Tennessee.

    Key Responsibilities:

    + Build and manage relationships with internal and external partners.

    + Serve as a strategic advisor on technology decisions and governance councils.

    + Align technology with business objectives and drive operational improvements.

    + Manage technology intake, prioritization, and execution of initiatives.

    + Oversee technology roadmaps, executive reporting, and demand management.

    + Advise on technical assessments, sourcing, and project planning.

    + Represent business partners in technology governance meetings.

    + Provide face-to-face customer technology relationship management.

    Business & Technical Acumen:

    + Strong leadership, problem-solving, and communication skills.

    + Make data-driven decisions and resolve complex technical challenges.

    + Identify inefficiencies and implement technology solutions.

    + Maintain high ethical standards and foster trust across teams.

    + Utilize software tools for analysis, reporting, and presentations.

    + Expertise in healthcare IT systems, cybersecurity, and regulatory compliance.

    + Understand Agile and Waterfall project delivery methodology, healthcare IT, and application integration.

    Requirements

    Education:

    + High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

    Additional Preferences

    + 3+ years of Information Technology experience (5+ years and leadership experience preferred)

    + 2+ years managing large projects (IT project experience preferred)

    + PMP or Six Sigma Certification (desired)

     

    Why Join Our Team

     

    When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

     

    Equal Employment Opportunity Employer

     

    Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

     

    For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

     

    As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

     

    Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

     

    Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

     

    E-Verify Statement

     

    This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

     

    E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)