"Alerted.org

GENERAL SUMMARY:

Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems.

Applies job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.

RESPONSIBILITIES/TASKS:

Provides product or service information to customers and ensures that they receive the best possible service

Maintains goodwill of customers during service period and promotes the sale of company products to existing and potential customers

Acts as customer contact regarding pricing, scheduling, and shipping

Resolves routine product or service problems to ensure customer satisfaction

Recommends corrective services to resolve customer complaints

Processes orders for Associates and handles order-related inquiries

Researches and answers Associate questions related to commissions

May be called upon to assist other departments by translating documents or assisting on calls

Performs other duties as assigned or requested

Required Skills

Knowledge of general office practices

Basic reading, writing, and arithmetic skills

Fluent in speaking, reading, and writing Chinese at a professional level (fluently in both Cantonese and Mandarin preferred)

Good verbal and written communication skills

Intermediate knowledge of PC software applications

Ability to be detail-oriented

Required Experience

1 year of previous experience in an inbound call center or other customer service job is preferred