• Case Planner

    House of the Good Shepherd (Utica, NY)


    Case Planner

    Job Details

    Job Location

     

    Herkimer Road Office - Utica, NY

    Position Type

    Full Time

    Education Level

    4 Year Degree

     

    Salary Range

     

    $25.47 - $25.47 Hourly

     

    Travel Percentage

     

    Up to 50%

     

    Job Shift

     

    Day

    Description

    Bachelor's Degree Required

     

    $2,000 SIGN-ON BONUS!

    Hybrid position

    The House of the Good Shepherd has been helping children and families for over 150 years. Our staff commits to a culture of compassion and determination. Every day, we put the needs of others before our own, simply because it’s the right thing to do. Every day at The House is more than a random act of kindness; it is an intentional act of kindness. And it feels great!

     

    The Case Planner role involves working closely with families to implement individualized family assessment service plans, fostering strong relationships between families, agency personnel, and other service providers. You will provide essential in-home services, including safety monitoring, behavior management training, and supervising family visits. As a key support, you will maintain flexible hours and be available for 24-hour on-call crisis intervention, helping families access necessary clinical, financial, and community-based services.

    Principal Assigned Responsibilities:

    + Implementation of family assessment service plans: provide in-home services including monitoring of provisions and safety, behavior management training for families and supervised visits between children and families when necessary

    + Provide 24-hour on-call crisis intervention for families, as needed.

    + Assist families in identifying and obtaining appropriate clinical, recreational, financial, medical or other support services designed to fully integrate the family with community-based support in accordance with treatment plan; make referrals as necessary.

    + Monitor school attendance and performance for each child on caseload in accordance with treatment team recommendations.

    + Accompany families to scheduled appointments, etc. and provide or arrange transportation when necessary.

    + Act as liaison between parents/families, Family Court, Probation, school officials, agency personnel or other service providers as necessary/appropriate.

    + Assume Lead Case Planner's responsibilities when indicated; this could include scheduling Uniform Case Record (UCR) meetings, coordination of services for family members in need, etc. and case conferences.

    + Actively participate in treatment team meetings and planning conferences.

    + Complete documentation per agency policy and procedure (e.g. log entries, mileage, medical, incident reports, intake, Uniform Case Record (UCR), Plan Amendments, affidavits, utilization reviews, service plans etc.)

    + Attend agency in-service trainings, workshops and seminars as appropriate or required by supervisor.

    + Seek out outside training related to job duties / case specific needs, as approved by their supervisor.

    + Take part in Quality Improvement training and demonstrate commitment and active participation in the agency's ongoing Quality Improvement Program.

    + Other associated tasks as deemed appropriate by supervisor.

     

    Amazing Benefits include:*

     

    + Health Insurance

    + Paid lunch breaks (work 37.50 hours and get paid for 40)

    + Generous PTO policies and accrual on day 1

    + Annual Anniversary gifts and staff appreciation events

    + Tuition Reimbursement

    + 403b Retirement

    + Fantastic work/life balance

    + Hybrid

    Qualifications

    Education and Experience Requirements:

    + Bachelor’s degree, preferably in human services or a related field required.

    + Experience with Uniform Case Record (UCR) documentation.

    + Minimum of one year of successful experience in human services, social services, child welfare, case management, mental health, foster care, juvenile justice, or other related fields preferred.

    + Must have a Valid NYS driver’s license, evidence of a safe driving record and ability to drive agency vehicles.

    + On-call availability is required for 24-hour crisis intervention, with participation in a rotating on-call schedule.

     

    Equal Opportunity Employer

     

    The House of the Good Shepherd is an equal opportunity employer and does not discriminate based on age, race, creed, color, national origin, sexual orientation, military status, sex, pregnancy, gender identity or expression, disability, marital status, or any other basis covered by appropriate law.

     

    We are committed to fostering an inclusive, equitable, and accessible environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures.

    #CPHGS