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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

+ Medical, dental, and vision insurance, available on first working day

+ 401(k), eligibility after one year of service

+ Employee stock purchase plan

+ Tuition reimbursement

JOB SUMMARY

$78,727 - $117,464/Hours

The Market Operations Support Trainer is responsible for developing and enhancing the skills of branch operation employees and operations leadership in his/her market. Specifically, this position will help positively influence their market’s Capex spend/equipment write-offs, physical inventory and cycle count responsibilities, appropriate work order transactions and timeliness as well as driver efficiency, safety, and regulatory (DOT, FDA, JCHAO, OSHA) policy and procedure compliance by educating field leaders and branch employees. This role will assess the skills and knowledge of new and incumbent operation employees and provide additional coaching and training to address gaps. The Market Operations Support Trainer is responsible for the delivery of operations employee training, both new hire and ongoing development programs. Training may need to be modified to meet the unique needs of the individual and/or branch. Viewed as a leader and trusted advisor within the market, this role will assist with training for operations leadership, and will provide input on field operations training curriculum and material for use nationally.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Trains leadership, new, and tenured operations employees on operational policy, procedure and process, as well as how to use tools and resources.

• Oversees the execution of training programs focused on technical areas, operational workflows, technological/systematic and policies and initiatives.

• Ensures operations staff has the skills and knowledge necessary to succeed by delivering training in small groups, large groups, or one-on-one, in either a virtual (web/phone) or in-person setting.

• Validates training is conducted effectively and in accordance with policies as applicable.

• Supports audit and compliance programs by assessing the technical, operational and financial aspects of branch operations. Certifies that cycle count and physical inventory activities are performed thoroughly and accurately. Works with local management to identify gaps and define corrective actions.

• Strengthens compliance with established internal control procedures by examining records, reports, operating practices, and documentation.

• Documents and maintains audit results and tracks ongoing compliance; communicates audit findings by preparing a final report; discusses findings with auditees and market leadership.

• Partners with the Corporate Field Training Team on the use of any curriculum, documents and training programs, and provides feedback for improvement.

• Works one-on-one with operations employees to assess their skills and knowledge, which may include conducting ride along or in-vehicle assessment activities to observe performance. Provides coaching and/or models desired behaviors to enhance employee’s understanding of policy and procedures.

• Provides regular feedback to local management on employees’ performance and recommends strategies to reinforce their employees’ skills and knowledge of process, policy and procedures.

• Tailors training to address the unique challenges and/or opportunities within the market or local branch.

• Serves as market subject matter expert on operations initiatives and programs.

• Works closely with Corporate Supply Chain, Logistics, Compliance to effectively deploy changes to process, policy and procedures.

• Responsible for the coordination of loss prevention activities with other departments and outside vendors, as applicable.

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Education or experience equivalent to a four-year degree is required.

• Experience within the Apria operations/branch team is required.

• At least five years related industry experience in operations or training is required.

Certificates, Licenses, Registrations or Professional Designations

• Valid Driver’s License is required

SKILLS, KNOWLEDGE AND ABILITIES

• Strong business acumen to successfully work with all levels, including executive management.

• Strong field credibility based on successful track record, a winning attitude, and detailed policy and process knowledge.

• Detailed knowledge of FDA, DOT, JCAHO and OSHA regulatory requirements.

• Exceptional administrative and time management skills.

• Experience and interest in coaching others.

• Strong verbal and written communication are essential.

• Strong working knowledge of all Apria logistics policy, procedure and processes.

Computer Skills

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

• Proven technical, functional and process skills in critical business systems such as Apria’s routing software, inventory management software, and order processing system

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic Math Skills

Other Skills

• Employee must reside – and be able to travel – within the geography of his/her market’s territory.

• Extensive travel within his/her market, over 50%, is required.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.