• Computer Support Specialist

    Texas A&M University System (Texarkana, TX)


    Job Title

     

    Computer Support Specialist

     

    Agency

     

    Texas A&M University - Texarkana

     

    Department

     

    Division Of Technology And Distance Education SW

    Proposed Minimum Salary

    $15.00 hourly

     

    Job Location

     

    Texarkana, Texas

     

    Job Type

     

    Staff

    Job Description

    Full-time Computer Support Specialist needed to assist the Information Technology department in providing technical support for faculty, staff and students for efficient and productive use of technology (computers, networking, distance education, multi-media) for classroom instruction, office automation, and research; to maintain records as required; and to maintain and troubleshoot computer systems, networks and peripherals to ensure maximum utilization.

     

    Salary information: The expected salary for this position is $15.00 an hour.

    ESSENTIAL DUTIES & RESPONSIBILITIES :

    + Assists technical staff with consultative services and support using desktop software applications.

    + Assists technical staff in researching problems. Troubleshoots a variety of computing and connectivity issues. Provides support. Assist staff in evaluating issues and problems.

    + Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products.

    + Assist staff with demonstrations of software applications. May provide training on the use of widely used applications and various specialized software applications.

    + Assists in developing documentation for internal use.

    + Assists users with new technology deployments.

    + Serves as primary reviewer for incoming tickets for the Tier 1 Service Desk support team.

    + This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

    KNOWLEDGE, SKILLS & ABILITIES :

    Minimum Qualifications

    + High School Diploma or GED.

    + Two years of related experience in IT.

    + Knowledge of word processing and spreadsheet applications.

    + Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL).

    + Ability to multitask and work cooperatively with others

    Preferred Qualifications

    + 2-4 years technical hands-on experience with Windows based environments, Mac OS environments, networking, or audio/visual equipment preferred.

    + Experience with wireless devices such as smartphones, tablets, notebooks, and iPads.

    + Experience with workstations, printers, and peripherals maintenance experience.

    Other Requirements

    + Ability to work non-standard hours, such as weekends or after normal business hours (8a- 5p)

    + Strong communication skills, both verbal and written.

    SUPERVISION OF PERSONNEL:

    This position generally does not supervise employees.

     

    OPEN UNTIL FILLED. To ensure full consideration, applications must be submitted by 4/14/2025 .

     

    To apply: Upload your cover letter, resume, and 3 professional reference's contact information with one reference being a supervisor/manager in the questionnaire section of your application.

     

    Please remember once you submit your application you will not be able to “revise” or upload any documents. If you have any questions about uploading or a revision to your application, you may contact [email protected].

     

    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

     

    Equal Opportunity/Veterans/Disability Employer.