"Alerted.org

External Applicant Instructions

Please upload your resume/CV for automatic population of information to your Kean application.

Your contact information, work experience and education will be automatically filled in. Please review all fields – you will need to verify that the data is accurate.

In the “My Experience” section, you will find a resume/CV upload option where you can submit your cover letter and any other supporting documents you may wish to submit.

Office of Residence Life

Residential Student Support Specialist

Reporting to the Managing Assistant Director in the Office of Residence Life, with work also assigned by the Director of Residence Life, the Residential Student Support Specialist (Professional Services Specialist 4) assists with professional work operations within the department by providing a high level of customer service to students and the visitor community. With professionalism and using all forms of communication, this position performs customer service, provides basic professional support and does analytical assignments requiring working knowledge of departmental and divisional rules, regulations and policies. The Residential Student Support Specialist also serves as backup support for staff assignments and projects in the absence of other support lines as directed by management. This is an in-person position that may require some travel. A flexible schedule including evening and weekend hours is required, as needed.

Qualifications: Graduation from an accredited college with a Bachelor’s degree and one year of professional experience in Residence Life is required. Experience in student support services and customer service operations in a higher education setting is preferred. Experience using The Housing Director (THD) and related departmental programs (Maxient, Workday, Colleague, Campus Labs, etc.) is also preferred. Candidate must have a high proficiency in Microsoft Office, including Word, Excel, PowerPoint and Publisher. Excellent oral and written communication skills are essential.

Candidacy review begins immediately and continues until appointment is made. **Please submit your cover letter, resume/CV and contact information for three professional references.** Official transcripts are required prior to the starting date of employment.

Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.

Additional Information

Kean University complies with the New Jersey First Act (https://www.nj.gov/labor/research-info/njfirst.shtml) (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures (https://www.kean.edu/media/reasonable-accomodations) .

Mission Statement

Kean University, New Jersey’s first Urban Research University, creates a world-class, innovative and inclusive society through equity and excellence in teaching, learning, global research, and impactful public engagement.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer