• Call Center Trainer - Merchant Services

    Deluxe (Fort Worth, TX)


    This is an ON-SITE role located at: 2601 Meacham Blvd., Fort Worth, TX 76137

    WHO YOU ARE:

    Do you enjoy teaching others? Do you thrive in an ongoing learning environment? Do you solve problems by gathering information and evaluating options? Do you manage time effectively? Do you prioritize competing tasks to meet deadlines? Do you have a keen eye for attention to detail? Do you approach work in a meticulous and thorough manner?

    ABOUT US:

    Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

     

    Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=al)

    RESPONSIBILITIES:

    As a Call Center Trainer for Merchant Services you will lead, design, develop, coordinate, and deliver a training curriculum. This training develops the customer service and technical support skills of employees in alignment with the strategic vision and core values of the company.

     

    + Supervise associates during the training period, including managing attendance, performance, and conduct

    + Develop and maintain all training materials, including all presentations, modules, and documents

    + Train associates to be competent on products, services, workflows, procedures, and systems

    + Utilize evaluation tools to determine the effectiveness of training programs and make appropriate improvements

    + Conduct training needs analysis and evaluate training programs on an ongoing basis

    BASIC QUALIFCATIONS: (Required)

    + HS/GED AND 2 years related experience; OR Associate Degree

    + 1 year experience in the credit card processing industry, OR 2 years in a training role, preferably in a call center environment

    + Knowledge of training methodologies including application of training principles, concepts, practices and standards is required.

    + Advanced knowledge of Microsoft Outlook, PowerPoint, Word and Excel required.

    + Must be 18 years of age or older

    PREFERRED QUALIFICATIONS: (Desired but not required)

    + Associate degree AND 1 year of relevant experience

    + Bilingual

    + Strong leadership, organizational and communication skills

    + Competently analyzes and prioritizes information to make appropriate recommendations

     

    Benefits

     

    In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

     

    + Healthcare (Medical, Dental, Vision)

    + Paid Time Off, Volunteer Time Off, and Holidays

    + Employer-Matched Retirement Plan

    + Employee Stock Purchase Plan

    + Short-Term and Long-Term Disability

    + Infertility Treatment, Adoption and Surrogacy Assistance

    + Tuition Reimbursement

     

    These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

     

    Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

     

    Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

     

    Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .