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*Description*

Summary:

Responsible for all accountabilities of the Patient Access Liaison 1. Provides functional guidance to staff. Performs registration and admitting functions and communicates information on financial obligations to both in-patients and out-patients to ensure a "one touch" registration/scheduling experience. Provides estimates for services when appropriate. Receives and processes patient financial liability payments.

Responsibilities:

1. Performs all responsibilities of the Patient Access Liaison 1 position.

2. Communicates all information pertaining to the patient's financial obligations, including but not limited to: co-payments, deductibles, in- and out-of-network responsibilities, referrals and authorizations.

3. Completes all admitting functions including bed management responsibilities utilizing the bed management application (ED only).

4. Ensures that proper selection of insurance, plan type, prioritization, pre-certification and billing address are assigned in the system utilizing a broad knowledge of insurance as well as regulatory and contractual compliance.

5. Responsible for the collection of co-payments, deductibles, in- and out-of-network responsibilities and self pay balances. Requires an understanding of payor requirements and state and federal collection laws and regulations.

6. May provide functional guidance to Patient Access Liaison 1 employees.

7. Facilitates in gathering accurate patient billing information.

8. Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information).

9. Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments.

10. Answers patient inquiries regarding their liability and able to explain the variables involved.

11. Properly receipts and forwards all copies of patient payment receipts posting to the patient’s account in appropriate system.

12. Performs end of day duties closing and reconciliation duties in appropriate system and reconcile deposit.slips.

13. Fulfills all compliance responsibilities related to the position.

14. Performs other duties as assigned.

Other Information:

Required: Bachelors Degree with a minimum and 6 months job-related experience, or an Associates Degree and 2 years job-related experience. Basic MS Word & MS Excel. Customer service and organizational skills.

Minimum Experience: six months

Desired: National Association of Healthcare Access Mgmt (NAHAM) certification.

Working Conditions:

Manual: Some manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Norwalk Hospital Association

Org Unit: 342

Department: Clinic - Psychiatric

Exempt: No

Salary Range: $17.60 - $25.76

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.