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ManTech seeks a motivated, career and customer-oriented **Mobility Field Technician** to join our team in **Altadena, California.**

Responsibilities include but are not limited to:

+ Assist with day-to-day enrollment/provisioning/monitoring of devices; Assists with configuration and roll-out of devices for agency

+ Full life-cycle Managed Mobility Services including procurement, staging, and kitting; Manage and maintain inventory of mobility devices preparing for surge in demand

+ Ability to understand and operate within Service Now

+ Respond to and diagnose technical issues through interaction with client's face to face and remotely

+ Work with and engage with vendors to open service desk tickets, deal with technical issues, with Samsung, Verizon, Apple, etc - activate SIM cards

+ Monitor and track incidents in current ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time

+ Update all assigned tickets capturing troubleshooting activities and resolution; Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.

Minimum Qualifications:

+ Bachelor’s degree in computer science, information technology, mathematics or a related discipline.

+ At least three years of professional experience in a Computer Hardware environment can be substituted for a degree

+ Extensive knowledge of Mobile Computing and Telephony, including but not limited to, Device Management and Deployment and understanding application and operating systems (Window, iOS, and Android platforms)

+ Proficient with Microsoft Office Suite

+ Experience with IT Service Management Software

Preferred Qualifications:

+ Intune Mobile Device Management (MDM)

+ ServiceNow Incident Management experience

Security Clearance Requirements:

+ Must be a U.S. Citizen and be willing and able to obtain a Public Trust prior to starting this position

Physical Requirements:

+ Must be able to be in a stationary position more than 50% of the time

+ Constantly operates a computer and other office productivity machinery, such as a computer

+ The person in this position frequently communicates with co-workers, management and clients, which may involve delivering presentations ad must be able to exchange accurate information in these situations

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at [email protected] and provide your name and contact information.