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Job Title: Shared Service Manager

Position Overview:

We are seeking a dedicated and results-driven Shared Service Manager to lead our resident services team with a strong focus on resident retention and delinquency management. This role is pivotal in fostering positive relationships with residents, addressing their concerns effectively, and ensuring timely resolution of delinquent accounts. The manager will oversee a team of four Resident Service Specialists, guiding them to deliver exceptional service and maintain high standards of operational excellence.

Key Responsibilities:

+ Develop and implement strategies to enhance resident retention and satisfaction.

+ Oversee the management of delinquent accounts, ensuring timely follow-up and resolution to minimize impact on the community.

+ Lead, mentor, and support a team of four Resident Service Specialists, fostering a collaborative and high-performance work environment.

+ Monitor and analyze key metrics related to resident retention and delinquency to inform decision-making and improve outcomes.

+ Act as a primary point of contact for resident concerns, demonstrating empathy and professionalism in addressing their needs.

+ Ensure consistent communication with residents regarding policies, procedures, and updates, creating a sense of transparency and trust.

+ Collaborate with other departments to align shared service initiatives with organizational goals.

+ Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness.

+ Maintain accurate documentation and records related to resident interactions, delinquency cases, and team performance.

Qualifications:

+ Bachelor's degree in Business Administration, Property Management, or a related field (or equivalent experience).

+ Proven experience in property management, resident services, or a similar role, with a focus on retention and delinquency management.

+ Strong leadership skills with experience managing and mentoring a team.

+ Excellent communication and interpersonal skills to build relationships and address resident concerns effectively.

+ Analytical abilities to assess performance metrics and implement data-driven improvements.

+ Problem-solving mindset with the ability to handle sensitive situations tactfully and professionally.

Key Competencies:

+ Leadership and team-building abilities.

+ Strong organizational and time-management skills.

+ Conflict resolution and negotiation skills.

+ Customer-centric approach with a commitment to resident satisfaction.

Employment Type: Full-Time

Salary: $80,000.00,with consideration of experience.