• Patient Service Coordinator

    Premier Medical Group of the Hudson Valley (Poughkeepsie, NY)


    JOB TITLE: Patient Service Coordinator

     

    DEPARTMENT: Urology

     

    STATUS: Full-Time Non-Exempt (Hourly)

     

    REPORTS TO: Practice Manager

     

    SHIFT/CORE HOURS: Monday- Friday 8:00-4:30PM or 8:30AM-5:00PM

     

    Exciting Careers Await at Premier Medical Group!

     

    Who We Are

     

    We are a physician-owned, multi-specialty medical practice with strong roots in the Hudson Valley. At Premier Medical Group, we are dedicated to delivering outstanding, quality healthcare across our community and beyond. Our large and diverse network is comprised of over 500 dedicated team members working across 16 locations, including a robust team of 100 providers offering care in 14 distinct specialties.

     

    We pride ourselves on delivering the latest in advanced diagnostic and therapeutic services, compassionate care, and a team-oriented approach. If you're passionate about making a difference and being part of a team committed to improving community health, we want YOU to join us!

     

    Who You Are

     

    You're a compassionate and results-oriented individual who thrives in a patient-centered healthcare environment! You're a skilled communicator, effortlessly connecting with patients, colleagues, physicians, and the public. You possess strong critical thinking abilities and a positive outlook, tackling challenges with creativity and flexibility. You're eager to contribute to the success of Premier Medical Group, embracing the opportunity to travel to different locations within our network as needed.

    What we offer

    • Comprehensive Medical, Dental, and Vision Coverage

    • Voluntary Benefits (e.g., life insurance, disability)

    • 22 paid time off days (including holidays) at start, with growth over time

    • 401(k) with up to 5% Employer Contribution/Profit Sharing

    • Education Assistance

    • Employee Assistance Program (EAP) for mental health and wellness support

    • ...And Much More!

     

    The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    + Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests.

    + Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients’ scheduled time of arrival for test or procedure.

    + Takes appropriate action in responding to questions from patients.

    + Checks insurance eligibility

    + Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients’ insurance plan, within 72 hours of scheduled procedure.

    + Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient’s EMR.

    + Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test.

    + Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services.

    + Schedules post-op follow-up as needed and provides any other directional information.

    + Reviews provider’s schedule for accuracy, and reschedules appointments as needed.

    + Completes requests for medical records or information following HIPAA guidelines.

    + Other job duties as assigned.

    EDUCATION AND EXPERIENCE:

    + Minimum of a High School diploma; Associates Degree preferred.

    + 1 – 2 years’ related experience in a medical practice; or equivalent combination of education and experience.

    + Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers.

    + Proven history of providing exceptional patient service

    + Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner

    + Ability to multi-task in a busy medical practice.

    + Able to work both independently and collaboratively in a team environment.

    + Able to manage demanding workload with accuracy.

    + Working knowledge of EMR and Microsoft Office products preferred

    + Willingness to travel to designated Premier Medical Group locations.

     

    Premier Medical Group is an Equal Opportunity Employer