• Help Desk Analyst II

    Robert Half Technology (Acton, MA)


    Description Help Desk Analyst II

     

    IT Helpdesk & General Support

     

    Provide technical support to end users, diagnosing and troubleshooting hardware/software issues.

     

    Guide users on software applications, network access, and security best practices.

     

    Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols.

     

    Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services.

     

    Perform basic system administration tasks to ensure appropriate user access and permissions.

     

    Collaborate with end users and stakeholders to gather technical requirements for IT projects.

     

    Cybersecurity & Compliance

     

    Support HIPAA security compliance in collaboration with the Information Security Officer.

     

    Help implement cybersecurity best practices, including access controls and endpoint protection.

     

    Assist with security audits, risk assessments, and incident response as needed.

     

    Required Skills & Qualifications

    Education:

    College coursework or training in Information Systems, Computer Science, or a related field.

    Technical Expertise:

    Minimum of 3 years experience

     

    IT support and troubleshooting experience.

     

    Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.).

     

    Experience with network file sharing and collaboration tools.

     

    Ability to explain technical concepts to non-technical users.

     

    Experience managing IT projects from planning to implementation.

     

    Preferred Skills (Bonus Points)

     

    Cybersecurity experience (e.g., access control, endpoint protection).

     

    Working knowledge of the HIPAA Security Rule.

     

    Experience with network security, or system hardening. Requirements Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .