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ADMINISTRATIVE SERVICES MANAGER II / EMERGENCY APPOINTMENTS HOMELESSNESS

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ADMINISTRATIVE SERVICES MANAGER II / EMERGENCY APPOINTMENTS HOMELESSNESS

Salary

$97,311.36 - $131,139.36 Annually

Location

Los Angeles County, CA

Job Type

Temporary

Job Number

b1003A-EA

Department

MENTAL HEALTH

Opening Date

04/01/2025

+ Description

+ Benefits

+ Questions

Position/Program Information

TYPE OF RECRUITMENT

OPEN COMPETITIVE - EMERGENCY

EXAM NUMBER

b1003A-EA

FILING START DATE

April 2, 2025 at 8 a.m. (Pacific Time)

This examination will remain open until the needs of the service are met and is subject to close without prior notice

This announcement is a re-post to reopen the filing period

The LA County Board of Supervisors recently declared a local state of emergency for homelessness (https://file.lacounty.gov/SDSInter/bos/supdocs/176661.pdf) , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Mental Health is seeking qualified candidates to fill emergency Administrative Services Manager II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager II .

Essential Job Functions

Plans, organizes, assigns, and evaluates the work of journey-level analysts assigned to a unit or project team; with staff, develops, implements and monitors work plans to achieve assigned objectives; provides input and monitors performance; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards.

Participates in interviewing and selecting new unit staff; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; subject to management concurrence, takes disciplinary action in accordance with County policies.

Plans and conducts highly complex and sensitive research assignments requiring the development of study criteria, locating and gathering of data from multiple sources and interpretation of conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, and devises analytical methods and techniques required to accomplish assignment objectives; develops statistical and information-gathering processes to ensure quality, integrity, validity and relevance of data obtained for analysis and decision making purposes.

Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate meeting specific analytical requirements.

Uses qualitative and/or quantitative analytical methods in order to identify and evaluate highly complex issues, summarize findings and draw fact based conclusions often based upon large amounts of ambiguous and/or conflicting information.

Analyzes highly complex operational, financial, program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interest of various stakeholders; develops and/or recommends the development of major programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success.

Prepares a variety of documents (e.g., reports, business correspondence, memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards).

Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations)often on highly sensitive, contentious and confidential issues; participates in meetings to make presentations, provide advice and/or consultation services, resolve conflicts, mediate disputes, and negotiate agreements; coordinates activities with County central agency and departmental staff, consultants, outside agencies, etc. to ensure that programs are successfully implemented.

Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and programs are proceeding as planned; monitors emerging issues and concerns in order to develop timely proactive responses.

Evaluates the effectiveness of various programs by comparing program outcomes to program goals in order to determine whether to continue, modify, or discontinue programs.

Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements.

Requirements

MINIMUM REQUIREMENTS:

Option 1

A Bachelor's degree from an accredited college or university-AND-Three years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields**: human resources, budget, finance, contracts or other closely-related administrative field.***

Option 2

Five years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields**: human resources, budget, finance, contracts or other closely-related administrative field.***

You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENTS INFORMATION: It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application. *In order to receive credit for any college or university course, or any type of college or university degree, or any certificates, such as Bachelor's or higher, you must include alegible copy of theofficial diploma, or official transcriptsfrom the accredited institution which shows the area of specialization with your application at thetime of filingor within 7 calendar days of filing.

+ Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (https://www.naces.org/) orthe Association of International Credential Evaluators, Inc. (http://aice-eval.org/) (AICE). See Employment Information under Accreditation Information.

Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected. We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or send to the exam analyst.

NOTE: if you are unable to attach the required documents with your application online, you may e-mail them to [email protected] within seven (7) calendar days from application submission. In the "Subject" of the e-mail please type Administrative Services Manager II-EA, b1003A-EA.

*Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely-related administrative functional areas. Journey analyst level is generally at the level of Administrative Services Manager I, comparable or higher.

Note: For a full description of journey-level analytical work, refer to Los Angeles County's

Administrative Services Manager I, classification specification Item 1002 (https://secure.neogov.com/employers/class\_spec/detailed\_class\_specification.cfm?ClassSpecID=1066316)

**Administrative is defined as work involving the application of a substantial body of knowledge of principles, concepts, and practices applicable to one or more fields of administration or management. While position in this occupational group do not require specialized education, they demand the type of skills (analytical, research, writing, judgment) typically gain through a college-level education, or through progressively responsible experience.

***Closely-Related administrative field is defined as predominantly centralize field or function that could be found in multiple departments (such as HR, contracts, budget, and finance), concerned with analyzing, evaluating, modifying, and developing policies and procedures which facilitate the work of the department and the application of knowledge of administrative analysis, theory, and principles.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

EXAMINATION CONTENT:

Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

APPLICATION AND FILING INFORMATION:

Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected] as well as [email protected] and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

SOCIAL SECURITY NUMBER

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

DEPARTMENT CONTACT:

Department Contact Name: Celia Yeung, Exam Analyst

Department Contact Phone: 323-705-4249 or 213-972-7034

Department Contact Email:[email protected]@dmh.lacounty.gov

Teletype Phone:800-899-4099

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.

Revised January 2025

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this Supplemental Questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. It is the applicant's sole responsibility to complete this Supplemental Questionnaire completely, correctly, and accurately. Please read each question carefully and be as specific as possible when answering the questions by including all the information requested.

+ Yes, I understand the above information and instructions.

02

This position works to support the County's response to the homelessness emergency.

+ Yes, I understand.

03

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add [email protected] as well as [email protected] and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records.

+ Yes, I understand the above information and instructions.

04

Which of the following options BEST describes your qualifying experience?

*Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely-related administrative functional areas.

**Administrative is defined as work involving the application of a substantial body of knowledge of principles, concepts, and practices applicable to one or more fields of administration or management. While position in this occupational group do not require specialized education, they demand the type of skills (analytical, research, writing, judgment) typically gain through a college-level education, or through progressively responsible experience.

***Closely-Related administrative field is defined as predominantly centralize field or function that could be found in multiple departments (such as HR, contracts, budget, and finance), concerned with analyzing, evaluating, modifying, and developing policies and procedures which facilitate the work of the department and the application of knowledge of administrative analysis, theory, and principles.

+ OPTION 1: A Bachelor's degree from an accredited college or university-AND-Three years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields**: human resources, budget, finance, contracts or other closely-related administrative field***.

+ OPTION 2: Five years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields**: human resources, budget, finance, contracts or other closely-related administrative field***.

+ I do not have any of the required options.

05

Do you possess a Bachelor's Degree or higher from an accredited university or college?

*In order to receive credit for any degree, such as a Bachelor's or Master's, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows degree has been conferred and the area of specialization with your application at the time of filing or within seven (7) calendar days from application submission. We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or send to the exam analyst. Note: Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States. (See Accreditation Information under Employment Information).

+ Yes, I have attached proof of my Bachelor's degree or higher to my online application.

+ Yes, I will email proof of my Bachelor's degree or higher to [email protected] within seven (7) calendar days.

+ No, I do not have a Bachelor's Degree or higher.

06

How many years of experience do you have performing analytical assignments?

+ I have no related experience.

+ Less than 1 year

+ More than 2 year but less than 3 years

+ More than 3 years but less than 4 years

+ More than 4 years but less than 5 years

+ More than 5 years

07

If you indicated that you have experience performing analytical assignments, to ensure you received credit, you MUST provide ALL of the following:

EMPLOYER/COUNTY DEPARTMENT UNIT

PAYROLL TITLE

DATES OF EMPLOYMENT: FROM (mm/dd/yy) - TO (mm/dd/yy)

NUMBER OF HOURS WORKED PER WEEK

NAME AND CONTACT NUMBER(S) OF DIRECT SUPERVISOR(S)

COMPLETE DESCRIPTION OF DUTIES If you do not have any experience under this option, please write "DOES NOT APPLY". Please be as specific as possible when answering by including all the information requested; It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. Please do not use "see resume", this is not an acceptable response.

08

How many years of analytical experience do you have at the journey analyst level* in one or more administrative field?

*Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely-related administrative functional areas. Journey analyst level is generally at the level of Administrative Services Manager I, comparable or higher.

**Administrative is defined as work involving the application of a substantial body of knowledge of principles, concepts, and practices applicable to one or more fields of administration or management. While position in this occupational group do not require specialized education, they demand the type of skills (analytical, research, writing, judgment) typically gain through a college-level education, or through progressively responsible experience.

+ I have no related experience

+ Less than 1 year

+ More than 1 year but less than 2 years

+ More than 2 years

09

If you indicated that you have experience in Question #8 performing analytical assignments at the journey analyst level (Administrative Services Manager I, comparable or higher), to ensure you receive credit, you MUST provide ALL of the following:

EMPLOYER/COUNTY DEPARTMENT UNIT

PAYROLL TITLE

DATES OF EMPLOYMENT: FROM (mm/dd/yy) - TO (mm/dd/yy)

NUMBER OF HOURS WORKED PER WEEK

NAME AND CONTACT NUMBER(S) OF DIRECT SUPERVISOR(S)

COMPLETE DESCRIPTION OF DUTIES If you do not have any experience under this option, write "DOES NOT APPLY". Please be as specific as possible when answering by including all the information requested; It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. Please do not use "see resume", this is not an acceptable response.

10

Which area(s) are you willing to work in AND have at least three years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst* or higher, within one or more of the following administrative fields**: human resources, budget, finance, contracts or other closely-related administrative field.*** Check all that applies.

+ Human Resources (HR)

+ HR - Classification/Compensation

+ HR - Employee and Labor Relations

+ HR - Exams

+ HR - Performance Management

+ HR - Personnel Operations

+ HR - Selections & Recruitment

+ HR - Workers' Compensation/Return-to-Work

+ Budget & Finance

+ Contract Administration

+ Fiscal & Compliance Audits

+ Veteran Base Services

+ I am not willing to work in AND I do not have AT LEAST 1 or more years of experience in any of the above areas.

11

If you indicated that you have relevant experience in Question #10, you MUST provide ALL of the following FOR EACH THAT YOU SELECTED.

EMPLOYER/COUNTY DEPARTMENT UNIT

PAYROLL TITLE

DATES OF EMPLOYMENT: FROM (mm/dd/yy) - TO (mm/dd/yy)

NUMBER OF HOURS WORKED PER WEEK

NAME AND CONTACT NUMBER(S) OF DIRECT SUPERVISOR(S)

COMPLETE DESCRIPTION OF DUTIES If you do not have any experience under this option, please write "DOES NOT APPLY"

Please do not indicate "see resume", this is not an acceptable response.

12

Are you proficient in American Sign Language (ASL)?

+ Yes

+ No

13

Do you have ASL certification? Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to [email protected] within seven (7) calendar days from application submission.

+ Yes, I have attached ASL certification to my online application.

+ Yes, I will email ASL certification to [email protected] within seven (7) calendar days.

+ No, I do not have ASL certification.

14

Do you have a County bilingual certification for ASL? Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to [email protected] within seven (7) calendar days from application submission.

+ Yes, I have attached a County bilingual certification for ASL to my online application.

+ Yes, I will email a County bilingual certification for ASL to [email protected] within seven (7) calendar days.

+ No, I do not have a County bilingual certification for ASL.

15

This is a reminder for you to check to ensure that you have attached your resume and that you have answered all of these supplemental questions completely and as directed.

+ Acknowledge

Required Question

Employer

County of Los Angeles

Address

**************

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

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