• Friendly Visiting Program Coordinator

    Queens Community House (Forest Hills, NY)


    About Queens Community House (QCH)

     

    Are you passionate about teamwork, personal growth, and making a meaningful impact? Queens Community House (QCH) is a multi-site nonprofit serving the diverse communities of Queens through programs for children and youth, adults and families, and older adults.

     

    Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. As a modern interpretation of the traditional settlement house, we bring innovative leadership and a passion for social and economic justice to our work.

     

    We welcome individuals with diverse backgrounds and experiences who are inspired by our mission and motivated to create change.

    Position Overview

    QCH is seeking a Friendly Visiting Program Coordinator to support the coordination of our Friendly Visiting volunteer program. This program connects volunteers with homebound older adults to reduce isolation, provide companionship, and monitor overall well-being. The Coordinator will play a key role in volunteer engagement, outreach, and program management.

     

    • Reports to: Friendly Visiting Supervisor

    Key Responsibilities

    • Volunteer Coordination & Recruitment

    + Recruit, interview, and match volunteers with older adult clients.

    + Conduct initial screenings and provide information on the Friendly Visiting program.

    + Oversee the volunteer onboarding and orientation process.

    • Program Management & Reporting

    + Maintain program data and complete weekly/monthly reports as required by NYC Aging.

    + Manage a caseload of clients and matched volunteers, ensuring proper documentation.

    + Maintain records and provide statistical and activity reports.

    • Outreach & Engagement

    + Identify and attend community events, fairs, and networking opportunities to recruit volunteers.

    + Manage Friendly Visiting social media groups and develop content for monthly newsletters and tip sheets.

    + Plan and execute volunteer appreciation events, training sessions, and recognition opportunities.

    • Other Duties

    + Participate in meetings, training, and staff development.

    + Perform other duties as assigned by the supervisor.

    Qualifications

    • Required:

    + Bachelor’s degree in Human Services, Social Services, Social Work, Communications, Nonprofit Leadership, Public Administration, or a related field.

    + Minimum of 2 years of experience in human services, social services, social work, or a related field.

    + Strong leadership and organizational skills, with the ability to motivate, direct, and mobilize volunteers.

    + Community-minded with excellent relationship-building and networking skills.

    + Problem-solving skills and ability to work independently.

    + Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

    + Ability to maintain confidentiality and use appropriate discretion.

    + Availability to work occasional evenings and weekends as needed.

    + Must pass the NYS Clearance Review Background Check if hired.

    • Preferred:

    + Experience working with volunteers and older adults.

    What You’ll Get

    • Comprehensive Benefits Package, including:

    + Medical, Dental, and Vision Insurance

    + Life Insurance

    + Flexible Spending Accounts (FSA)

    + Paid Family Leave (QCH supplements NYS Paid Family Leave to ensure full pay during approved leave)

    + 403(b) Retirement Plan

    + Up to 27 days of annual leave (17 days in your first year) and 12 sick days

    + Specified federal holidays off

    + Professional development, training, and networking opportunities

     

    Join Our Team!