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Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Schiller Park is looking for a new Air Logistics Operational Key Account Manager to join our Air Logistics team.

Your Role

Manage and monitor key account Customers and

ensuring compliance with all agreed company policies.

To ensure that the needs of QuickSTAT customers are

being satisfied consistently and that excellence in

customer service is promoted throughout the

organization.

To work collaboratively with operations and sales

management to ensure maximum client satisfaction.

Your Responsibilities

+ To develop and maintain relationships with key clients.

+ To aid, assist and oversee key customers in all phases of job preparation and management

+ Run daily activity reports and maintain overall awareness of live shipments

+ Complete and send client reports/ KPls / QBR and Investigation reports in accordance with specific client requirements

+ Attend off site meetings

+ Provide shipment specific updates where required

+ Escalate all client issues to the QuickSTAT management team and applicable business development account manager

+ Customs invoice / shipping approvals

+ Monitor / assist with live bookings / collection orders

+ Understand client tariffs and handle quotations I pricing requests I shipping queries

+ Maintain site lists and distribute site letters / starter packs where required

+ Identify and implement strategies to improve quality of service and productivity

+ Monitor client profit and loss accounts to maintain agreed levels of profitability

+ Maintain QuickTRAC, to include SIs (special instructions) and customer information

+ Assist in development of client COPs

+ Efficiently utilize Quick's proprietary operating systems

Your Skills and Experiences

+ Comprehensive knowledge of cold chain / packaging

+ Excellent knowledge of international and domestic airline routings, geography, and time zones

+ Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities

+ Excellent problem solving and analytical thinking

+ 1-2 years of Customer Service experience

+ Ability to organize and manage multiple priorities

+ Strong interpersonal and communication skills

+ Strong leadership and management skills

+ Good written and verbal communication skills

+ Proficient in Microsoft Office suite

+ Must be able to work flexible schedule to a 24/7/365 operation

+ 1-2 years of 3PL industry experience preferred

+ Dangerous Goods/Restricted knowledge preferred but not necessary.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.