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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this era of and solve some of the world's most challenging problems? If so, let’s talk.

IBM Zone is the one stop shop for IBMers and partners to build, show, and share solutions built on IBM technologies to facilitate opportunity progression and customer adoption.

As an Infrastructure Specialist, you will be responsible for the day-to-day administration of dedicated Technology Zone’s global hybrid infrastructure. You will collaborate closely with the automation and infrastructure leads to ensure smooth, uninterrupted operations of IBM Cloud, AWS, Azure, and on-premises workloads in a scalable, secure, and performant capacity.

Your role and responsibilities

* Monitor and maintain the availability, performance, capacity, and continuity of Technology Zone as a Service (TZaaS) services and our hybrid cloud infrastructure through proper response to incidents, events, and problems.

* Manage user onboarding and offboarding TZaaS services and hybrid cloud infrastructure.

* Follow, design, configure, implement, and maintain system security strategies, policies, and procedures.

* Collaborate with Security Lead as needed to respond to vulnerabilities and incidents.

* Create runbooks for Support personnel to facilitate common support operations.

* Collaborate with Automation team and Cloud Leads to identify possible areas of improvement and automation.

* Perform regular audits to minimize orphaned workloads across public cloud infrastructure.

* Assist stakeholders as required to support complex MVPs.

Required technical and professional expertise

* Minimum 2 years of experience with public cloud administration.

* Experience with RedHat OpenShift preferred.

* Familiarity with IBM Cloud, VMware, AWS, and Azure with demonstrable competency with three of the four.

* Familiarity with automation tooling, i.e., Terraform, Ansible, Chef, Powershell, Golang, etc.

Preferred technical and professional experience

* Familiarity with IBM BISO policies and supporting tooling.

* Sense of urgency and good time management skills.

* Proven customer relationship and teaming skills.

* Self-starter and lifelong learner.

* Excellent verbal and written communication skills.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.