"Alerted.org

Summary

Job title: Account Manager

Job ID: 202519690002

Department: Elizabethtown - CED

Description

Summary:

We are looking for an Account/Project Manager to own multiple customers’ books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

Reports to: Profit Center Manager

Minimum Qualifications:

+ Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well

+ Computer proficiency is required

+ Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

+ Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency

+ Must have stellar communication skills, both written and verbal

+ Must be organized, possess strong problem-solving skills

+ Must show initiative, self-motivation, perseverance

Preferred Qualifications:

+ Bachelor's degree in related field

+ OR 2 years industry experience

Working Conditions:

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air.

Supervisory Responsibilities: No

Essential Job Functions:

+ Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.

+ Write up customer orders, engage in pricing and availability discussions.

+ Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.

+ Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.

+ Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.

+ Provide customer service to walk-in retail customers; handling cash/credit sales transactions.

+ Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages.

+ Prepare/pick sales orders in support of the warehouse team.

+ Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.

+ Other duties as assigned

CED is an Equal Opportunity Employer - Disability | Veteran

Benefits:

Benefits available for this position are:

+ Insurance - Medical, Dental, Vision Care for full-time positions

+ Life Insurance

+ 401(k)

+ Paid Sick Leave

+ Paid Holidays

+ Paid Vacation

+ Health Savings Account (HSA) and matching

+ Teledoc

+ Paid Pregnancy & New Parent Leave