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About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

Job Summary:

The Accounts Receivable and Collections Manager will oversee the accounts receivable (AR) department, managing a team of AR specialists while also actively participating in collections efforts. This role is responsible for ensuring timely invoicing, payments, and minimizing delinquent accounts through proactive collection strategies.

Key Responsibilities:

+ Lead, mentor, and manage a team of Accounts Receivable Specialists, providing training, guidance, and performance feedback.

+ Oversee the full accounts receivable process, including billing, payment posting, and account reconciliation.

+ Conduct collections calls to delinquent accounts to secure payments and maintain positive customer relationships.

+ Develop and implement effective collections strategies to reduce aged receivables.

+ Monitor AR aging reports and provide regular updates to senior management.

+ Collaborate with sales and customer service teams to resolve billing disputes and enhance customer satisfaction.

+ Ensure compliance with company policies and relevant regulations.

+ Prepare and present AR performance reports and metrics to management.

Work experience requirements:

+ Bachelor’s degree in Accounting, Finance, or a related field

+ 3+ years of experience in accounts receivable and collections, with at least 1 year in a supervisory or managerial role.

+ Strong knowledge of AR processes, collections strategies, and accounting principles.

+ Excellent communication and negotiation skills.

+ Proficiency in accounting software (e.g., QuickBooks, SAP) and Microsoft Office, especially Excel.

+ Ability to lead a team while managing personal collections responsibilities.

Why This Position Matters:

The Accounts Receivable and Collections Manager plays a crucial role in maintaining the financial health of our organization. By ensuring timely collection of payments and managing a team of specialists, this position directly impacts cash flow, reduces financial risk, and supports the company's growth. The ideal candidate will balance leadership with hands-on collections efforts, fostering strong relationships with clients while upholding the company’s financial integrity.

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.