• Sales Operations Manager

    Grand Rapids Chair Company (Byron Center, MI)


    Sales Operations Manager

    About the Organization

    Are you looking for a company that values work-life balance, offers benefits like tuition reimbursement and paid volunteer hours, and fosters a transparent, employee-focused culture?You've come to the right place.

     

    Pull up a chair. You're in good company.

     

    At Grand Rapids Chair, we craft furniture that fosters connection and creativity in the spaces where people gather. As a family-owned business, we've built our process around the customer-delivering high-quality, Michigan-made furniture with friendly service and fast lead times.

     

    Our commitment to excellence is driven by our values. We believe every employee plays a role in shaping the future of GRC, and together, we push boundaries, take ownership, and celebrate our collective success together.

     

    We Encourage You to 'Go Be Awesome!'

     

    At GRC, know life extends beyond work. That's why we offer competitive salaries, great benefits, and opportunities for learning and professional growth. We're proud to be named one of Grand Rapids'Best and Brightest Companies to Work For- (https://thebestandbrightest.com/events/west-michigans-2018-best-brightest-companies-work/) - because just like our customers, we want our employees to sit happy, too.

     

    Explore our benefits (https://grandrapidschair.com/about/careers/)

    Description

    About the Role:

    We’re looking for a Sales Operations Manager (Customer Service) who thrives in a team-oriented environment and is eager to enhance our sales processes while fostering a supportive and engaging workplace culture. This role is essential in driving operational efficiency, supporting our sales team, and ensuring a seamless customer experience—all while contributing to a workplace where people love coming to work. You’ll act as the liaison with marketing, sales, planning and production teams to analyze customer feedback and develop programs to improve the experience. The ideal candidate will have experience in contract furniture or a related industry and a strong ability to streamline operations while supporting sales initiatives.

    What You’ll Do:

    + Sales Operations & Process Excellence:

    + Streamline and optimize sales processes to empower our sales team and improve efficiency.

    + Manage CRM to ensure data accuracy, pipeline tracking, and insightful reporting.

    + Develop and maintain dashboards and reporting tools that provide transparency and accountability.

    + Implement best practices for quoting, pricing, and order processing, ensuring smooth execution.

    Collaboration & Culture Building:

    + Work cross-functionally with sales, marketing, operations, and finance to align goals and support business success.

    + Foster a positive, supportive, and high-energy work environment where collaboration thrives.

    + Support sales operations team with development through training, coaching, and process guidance.

    + Champion a culture of open communication, inclusivity, and shared success.

    + Customer & Dealer Experience Enhancement:

    + Ensure a seamless end-to-end sales process that enhances the experience for clients and dealer partners.

    + Oversee order management and coordination between internal teams to ensure timely delivery and customer satisfaction.

    + Act as a problem-solver for sales team challenges, helping to remove roadblocks and improve service.

    Strategic Sales Planning & Analytics:

    + Track and analyze key sales metrics to provide actionable insights for leadership.

    + Collaborate on forecasting, pricing strategies, and market trend analysis.

    + Identify opportunities for sales process improvements and operational efficiencies.

     

    Why Join Us?

     

    + People-first culture – We care about our team’s growth, well-being, and success.

    + Collaborative environment – Work alongside a supportive team that values your ideas and contributions.

    + Opportunities for growth – We invest in your professional development and career progression.

    + Making an impact – Your work will directly contribute to improving our sales operations and company success.

     

    If you're passionate about sales operations and love working in a culture-driven company that values people as much as performance, we’d love to hear from you!

    Position Requirements

    What We’re Looking For:

    + 5+ years of experience in sales operations management, preferably in the contract furniture or a related industry

    + Bachelor’s degree in business or related study or equivalent.

    + Strong leadership skills with a passion for building a positive and engaging workplace culture.

    + Proficiency in CRM systems, sales analytics, and reporting tools.

    + Excellent organizational, communication, and problem-solving abilities.

    + A team player who thrives in a collaborative and dynamic environment.

    + Ability to manage multiple projects while maintaining attention to detail and quality.

    + Experience leading performance and process improvement projects.

     

    Shift Days

     

    Full-Time/Part-Time Full-Time

     

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    Category Sales Operations

     

    This position is currently accepting applications.