• Intake Case Manager

    Tri-County Mental Health Services (Kansas City, MO)


    Intake Case Manager

    Summary

    **Title:** Intake Case Manager

    **ID:** 5685

    **Department:** Access/Crisis Intervention

    **Salary Range:** N/A

    **Employment Status:** Full-time

    Description

    POSITION SUMMARY

    Provides community resources and short term follow-up to individuals initially seeking services, from office based and/or community setting.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    The essential functions include, but are not limited to the following:

    • Provides community linkages for those not eligible for services, including referrals to external resources and follow up to ensure they get connected.

    • Assist with Medicaid Presumptive Eligibility application and monitor referrals using outside portal.

    • Follow up with clients regarding need to or return to Open Access or missed initial assessments.

    • Provides back up coverage as needed for intake coordinators including initial screenings and scheduling.

    • Travel between agency locations to support Open Access including initial screenings and scheduling.

    • Review and track guardianship packets to make sure they are completed before client is seen for intake appointment.

    • Assist medication services staff by providing external referrals/resource information.

    • Maintains knowledge of admission criteria per agency protocol and insurance coverage.

    • Maintains broad knowledge of community resources.

    • Maintains constructive working relationships with community collaterals.

    • Maintains Avatar knowledge and experience.

    • Other duties and/or responsibilities may be assigned by supervisor.

    MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

    Education/Certifications:

    • Bachelor’s degree in a related field required.

    • Active driver’s license and registered automobile available for use during work with minimum state-required auto-insurance

    • CPR and First Aid Certification Required

    Experience Required:

    • 1 - 3 years minimum position related experience, previous case management experience preferred

    Required Knowledge:

    • Prior mental health and/or substance use knowledge required.

    • Knowledge of community resources and willingness to research as needed.

    • Intermediate to Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Publisher).

    Skills/Abilities:

    • Strong crisis management skills

    • Excellent communication skills, both written and verbal.

    • The ability to use and troubleshoot basic business equipment.

    • The ability to interact with a wide range of individuals.

    • Strong ability to multi-task with a high level of accuracy and timeliness in project output.

    • The ability to maintain a high level of client confidentiality.

    • Ability to problem solve quickly and prioritize tasks for optimum efficiency.