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Job Description

Job Summary

Under limited supervision, the Training & Development Manager will be responsible for designing, developing, and delivering programs that enhance the skills and knowledge of our early career professionals. The manager will influence strategic direction, develop plans, and complete complex assignments to support participant development. Additional responsibilities include project management, content selection, course material development and process improvements.

Working in a highly collaborative environment, the manager will ensure all trainings are aligned with business unit and firm wide learning priorities, through measurement of the effectiveness of the programs. The early careers development team is responsible for the successful onboarding, performance and retention of new associates through a robust induction experience and providing development and engagement throughout their 1-24 months.

Essential Duties and Responsibilities

+ Provides input on the strategic direction of Early Careers development initiatives to meet individual and organizational learning needs

+ Design, develop, assess and recommend development sessions, processes, tools and resources that align to the skill competency model

+ Prepares and delivers written and verbal presentations and proposals to management

+ Collaborates and builds positive relationships with stakeholders, including Early Careers recruiting, HR Business Partners, Talent Consultants, Learning & Development, LMS administrators, and Business Unit training groups

+ Conducts pre-program capability assessments to identify skill level

+ Creates effective and engaging course materials, including workbooks and presentations for e-learning modules and live/virtual sessions

+ Assess the impact and effectiveness of sessions to demonstrate success metrics, communicate results and recommendations for continuous improvement and consistency

+ Facilitate and deliver virtual and in-person development sessions

+ Assess the effectiveness of training sessions through evaluations, surveys, and make necessary adjustments for continuous improvement and consistency

+ Manage the training program within timelines and budget, ensuring cost-effective use of resources

+ Perform external research and benchmarking on learning trends, priorities, and initiatives

+ Performs other duties and responsibilities as assigned

Knowledge, Skills and Abilities

Knowledge of

+ Student and adult learning and development theories

+ Learning development research, trends and best practices

+ Business process improvement

+ Project management and business process methodologies

+ Experiential learning and co-curricular development design

Skill in

+ Developing and modifying content, presentations, participant guides, materials, job aides, etc.

+ Strong large group facilitation and people leadership ability

+ Strong project management skills and attention to detail

+ Results oriented, data driven, curious, passionate about learning and improving outcomes

+ Ability to analyze data and assess training effectiveness

+ Strong problem-solving skills with ability to analyze trends and best practices

+ Strong oral and written communication skills

+ Experience with learning measurement techniques

+ Driving business solutions through systematic tracking and monitoring deliverables

+ Anticipating potential issues before they arise

+ Advanced Excel, Word, PowerPoint, and project planning skills

Ability to

+ Build relationships, influence and interact effectively with all levels of associates, including cross-functional and external stakeholders

+ Manage multiple priorities and multitask

+ Manage medium to large projects independently while balancing daily required tasks

+ Lead and adapt to change

+ Deal with ambiguity and create process and structure where it does not currently exist

+ Communicate crisply and candidly, influence, and foster candid dialogue

+ Problem solve and makes decisions when variables, alternatives, and outcomes are not clearly defined

+ Demonstration of analytical skills, including ability to arrange and tell a story with data

+ Partner with other functional areas to accomplish objectives

+ Self-driven, energetic, enthusiastic, and inclusive; creating or responding constructively to challenging new ideas and inputs

Education/Previous Experience

+ A Bachelor’s Degree and six (6) years of experience in designing and managing development programs and/or talent management processes

Licenses/ Certifications

+ None Required

Education

Work Experience

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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