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Job Summary

Under minimal supervision, communicates and works together with customers and Digital Services (DS) team members to configure, install, preventatively maintain, improve, and troubleshoot medical and non-medical equipment, their systems and integrations that optimize the end user experience. As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy, and urgency. Documents problems and resolutions, and escalates appropriately, when necessary. May perform team and/or end-user training. Participates in the testing and evaluation of new technology solutions, as well as implementing prototypes. Competent to work on any type of medical equipment within a diverse customer portfolio, but at times requires guidance from others.

Essential Functions

+ Under minimal supervision, working with and for the customers, responsible for the installation, replacement, repair and support of medical and non-medical health care-related equipment and their systems.

+ Serves as a resource for technology projects and initiatives.

+ Works as the primary point of contact for problem identification and the driver for issue resolution. Willing and able to begin troubleshooting any medical or nonmedical device, with the understanding that oversight by a vendor-trained colleague will usually be available, if needed. Develops the appropriate related documentation and knows when an issue should be escalated for additional support.

+ Participates in medical equipment training provided by vendors and uses that knowledge to provide on-the-job training to other technicians, as well as to serve as the subject matter expert on that equipment.

+ Tests and evaluates new medical or non-medical equipment and works with others to implement prototypes.

+ Responsibilities include, but are not limited to, monitoring, processing, and documenting work orders; maintaining knowledge of anatomy and physiology, and medical device repair; and the administrative components of inventory management, including product ordering, shipping and receiving and inventory control.

Qualifications

Required

+ High School Diploma or equivalent

+ 2 years of relevant experience

Preferred

+ Associate's degree

+ CRT - Biomed Equip Technologist (CBET) - AAMI Association for the Advancement of Medical Instrumentation

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

+ Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

+ On-demand pay program powered by Payactiv

+ Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

+ Optional identity theft protection, home and auto insurance, pet insurance

+ Traditional and Roth retirement options with service contribution and match savings

+ Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St Joseph

Department Name

Biomed - CHS

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.