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Nursing Program Coordinator - Patient Navigation & Support

Galveston, Texas, United States

Nursing & Care Management

UTMB Health

Requisition # 2500015

MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE

+ Minimum Qualifications:

+ Bachelor’s degree in nursing

+ Four years RN experience, including two years progressive management experience is required (i.e. Charge Nurse, Nurse Manager, Assistant Nurse Manager, Nursing Supervisor)

LICENSES, REGISTRATIONS OR CERTIFICATIONS

+ Current licensure or valid permit to practice professional nursing in Texas

+ Certification appropriate to specialty required within one year of hire

PREFERRED QUALIFICATIONS:

+ Desired two years customer service experience and/or clerical experience.

+ Strong interpersonal skills.

+ Bilingual/Spanish preferred.

JOB SUMMARY

The Nursing Program Coordinator is accountable for the effective, strategic planning and the personnel, operational, and financial management of a focused clinical or support program to ensure optimal quality, cost, and service outcomes. In a clinical program, the coordinator has 24-hour accountability for patient care delivery.

This position supports Department of Patient Navigation & Support. Provides resources for various individuals across the continuum of care, including acute and ambulatory care settings. Individual will assist patients and their families to maximize the full benefit of visits to the University of Texas Medical Branch (UTMB) physicians and/or partnering medical institution(s).

This position is located at our main campus in Galveston, TX and is not eligible for remote work.

This job requires 24/7 departmental accountability as deemed necessary by Patient Navigation and Support Director.

ESSENTIAL JOB FUNCTIONS

+ Reports directly to UTMB Patient Navigation and Support Director.

+ Interfaces with faculty and the health care team regarding patient compliance and prescribed care; assists with referrals; supports patients’ identified health care needs across the continuum of care; shares patient feedback with the health care team.

+ Ensures patients’ health care needs are addressed in a timely manner, including appointments, testing, referrals etc.

+ Serves as a single point of contact for the patient to provide individualized attention as far as coordination of all appointments, tests, treatments, specialty visits, and hospitalizations as indicated; guides patients and their loved ones across the continuum of care in both acute and ambulatory care settings.

+ Demonstrates excellent oral and written communication skills; communicates effectively and professionally with patients, families, and staff.

+ Answers phone and triages patient calls, schedules appointments and interfaces with various departments regarding patient satisfaction when indicated.

+ Promotes teamwork and monitors patient satisfaction on behalf of Health System management through inpatient complementary visits, interfacing with Medical team, Nursing, Ambulatory Operations, Care Management and Patient Services’ Advocacy if indicated.

+ Anticipates patient needs as well as any potential barriers to care; takes the appropriate course of action according to approved guidelines, protocols and pathways for timely access to care.

+ Coordinates the receipt of outside medical information and distributes to appropriate personnel.

+ Possesses knowledge of computers, other computer-related equipment, and computer applications as related to the duties and responsibilities of the job, including proficiency in Outlook 365, Word, Excel, Access and Epic electronic medical record system.

+ Excellent interpersonal skills; works effectively in a team environment.

+ Serves as a resource/subject matter expert for patient/family education, including language-specific materials.

+ Assists patients with verbal and written recommendations about what they may wish to discuss concisely with the physician(s)/health care team members.

+ Maintains knowledge of UTMB and community services/resources available to patients.

+ Demonstrates a high level of productivity and dependability.

+ Job requires 24/7 departmental accountability as deemed necessary by Patient Navigation and Support Director.

Marginal or Periodic Functions:

+ Protects self, co-workers, and patients by following policies and procedures to prevent the spread of blood-borne and /or air-borne diseases.

+ Adheres to internal controls and reporting structure.

+ Performs related duties as required.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Compensation