• Remote Customer Service Advocate

    Disabled Veteran Solutions (Erie, PA)


    Erie, PA, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Full Time

     

    | Health, Dental, Vision Coverage, and other employee benefits!

     

    Ready for a Mission That Matters?

     

    Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.

     

    The Mission

     

    As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

     

    The Deets

     

    + This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)

    + You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.

    + Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).

     

    Your Secret Weapons

     

    + A keen ear for listening and a knack for finding solutions

    + The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)

    + A passion for helping others and making their day better

     

    Your Arsenal

     

    + High School Diploma (but bonus points if you've got a bachelor's degree under your belt)

    + At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)

    + You're a tech whiz and can handle our MANY web-based systems like a boss

    + You're all about the details and can keep track of everything

     

    The Cherry on Top

     

    + Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)

    + A background in social work, behavioral health, or anything else that shows you're all about helping others

    + You're a customer service ninja with mad problem-solving skills

     

    Why DVS?

     

    + We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)

    + We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)

    + You'll have the chance to grow and develop in a role that will challenge you in the best way possible

     

    So what are you waiting for? If you're ready for a mission that matters, let's do this!

     

    A pre-employment drug screening and criminal background check are required prior to employment.