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Job Title: Aftermarket Sales Coordinator

Department: Aftermarket Sales

Reports To: VP of Sales

Exemption Classification: Hourly, Non-exempt

Summary: Address requests from customers for pricing and availability on aftermarket parts, chemistry and manuals. Requests may come in the form of a phone call, email or website inquiry.

MINIMUM REQUIREMENTS TO PERFORM DUTIES

Essential Duties and Responsibilities:

+ Answer incoming phone calls from customers needing assistance with pricing and availability for a part or a manual.

+ Prepare quotes for parts, chemistry and manuals

+ Assist customers with placing aftermarket orders

+ Follow-up on materials after they are order and expedite if required

+ Follow-up on past quotes with customer on that have been completed

+ Review all orders and shipping addresses for mistakes prior to releasing orders.

+ Monitor and answer questions from the webpage chat line

+ Monitor the AM orders email for orders and or questions and respond as necessary

+ Work closely with the shipping, receiving, suppliers and purchasing to ensure orders are placed, received and then shipped.

+ Some accounting responsibility may be required, including invoicing.

+ Following up past dues accounts and running credit card payments.

+ Complete spares parts pricing and update pricing as needed.

+ Other functions as directed.

Supervisory Responsibilities: No supervision over others

Qualifications/Skills: Past inside sales or customer support experience is a benefit.

Education and/or Experience: Must be organized with knowledge of PC applications (i.e. Microsoft Office, especially Excel), accurate data entry skills and ability to work under pressure.

Language Skills: Communicate verbally and/or in writing with other employees, other departments and supervision as to work in progress, problems and/or completion.

Mathematical Skills: High School level

Reasoning Ability: Must be able to identify work process problems and possible solutions.

Certificates/Licenses/Registrations: None Required

Physical Demands: Sit at workstation for prolonged periods of time. Must be able to adjust visual focus. May be required to reach, stoop and/or bend on an as needed basis. Must be able to climb stairs as necessary. Some light lifting may be required.

Work Environment: Traditional office atmosphere. Temperature standard. Quiet noise level.