• Upsell Crew Member

    House of Blues (Hartford, CT)


    Job Summary:

    Who Are We?

     

    Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

     

    As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

     

    Who Are You?

     

    Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

     

    That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

    The Role:

    Are you organized, passionate about ancillary sales and music, love to spend time in our venues in the summer, detail oriented, and in love with concert data and metrics? If so, this is the Live Nation position for you. This position is part time, seasonal.

    Job Functions:

    + Establish consistent guidelines and application thereof of all venue upsells that generate revenue: Lawn Chair Rentals, Blanket Sales, Non-Artist Merch, Reserved Lawn, Fast Lane, VIP Club Upgrades, Future Ticket Sales, and other upsell revenue.

    + Creatively find new revenue streams for the amphitheater.

    + Assist the General Manager on marketing, pricing strategies, and revenue management for each concert.

    + Develop, implement and train team on experiential sales techniques to drive revenue.

    + Communicate with other department heads to ensure that all departments are informed of venue upsell details.

    + Use technologies and applications such as Parkhub and Salesdeck for point of sale stations.

    + Plan and review best practices with Operations Manager and General Manager as shows play off.

    + Meet and debrief with the Operations Manager and General Manager after each show.

    Qualifications:

    + Business acumen

    + Data-driven / metrics-driven

    + Ability to adapt to an ever changing environment

    + Love of being in our venue, with our Band Members​

    + Ability to delegate, follow up, and relate to staff as well as guests in a positive effective manner.

    + Skilled in interpersonal communication, organizational concepts and financial knowledge.

    + Experience working in concert industry is preferred.

    + On Site knowledge of venue products and revenue opportunities a plus

    + Ability to walk and stand for long period of time.

    + Ability to lift and carry objects up to 35 pounds.

    + Flexible Schedule - this position is part time and seasonal, requiring evening and weekend hours.

    + High school diploma required.