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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

264 Hutchison Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

210203 Event and Classroom Management

Work Shift:

UR - Rotating (United States of America)

Range:

UR URG 107 H

Compensation Range:

$23.06 - $32.29

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE:

Responsible for installation, support, testing, troubleshooting and repair of audio and video equipment, including projectors, microphones, speakers, cameras and lighting, for learning, classrooms, healthcare environments, performance venues and other public presentation spaces. Tests and debugs systems. Ensures day-to-day operations and services run smoothly and maintains a consistent technology experience for all customers, including classrooms, conference rooms, offices, and other spaces. Responds to trouble tickets.

ESSENTIAL FUNCTIONS

+ Performs installation tasks including, but not limited to: System layout, pulling and terminating cables, installing AV Devices (video, audio, control, network, computing, etc.), configuring AV devices, equipment racks. Assists with moving supplies and tools to and from job site, cleanup and trash out of installations as needed. References design documentation to create actionable plans for system staging, prebuild, and installation for learning, classrooms, healthcare environments, performance venues and other public presentation spaces.

+ Maintains overall Shop Management including but not limited to: Keeping the shop clean and organized, ordering new supplies as needed, receiving and completing inventory of equipment, staging of equipment for installation jobs, and adhering to timelines and daily/weekly schedules.

+ Assists department with basic clerical work, including scheduling, organization, training and other related tasks.

+ Performs maintenance and repairs on equipment as needed. Provides on-going user and system support. Updates and/or debugs device software/firmware as needed. Works to reduce system downtime and trouble calls.

+ Troubleshoots and resolves technical issues that may arise.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

+ High School diploma or equivalent and 1 year of experience providing audiovisual support in classrooms or similar environment for live events required

+ Associate's degree preferred

+ Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

+ Basic proficiency in modern computer programs, such as Microsoft Office, Google Apps, etc. required

+ Strong problem-solving skills required

+ Ability to work well in a fast-paced environment required

+ Excellent customer service skills required

+ Ability to communicate clearly and effectively required

LICENSES AND CERTIFICATIONS

+ Certified Technology Specialist (CTS) upon hire preferred

+ Extron or other AV or IT related certifications upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.