• Generator Service Manager

    Stark Tech Group (Albany, NY)


    Albany, NY, USA | Equipment Ops | Salary | 102308-153461 per year | Full Time

     

    Advance your career with the Stark Tech team. We'll shape your future together!

     

    Stark Tech is a total optimization provider of facilities and energy solutions.

     

    What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide:

     

    + Paid Time Off & Holidays

    + 401(k) with employer match

    + Medical/Dental/Vision insurance

    + Health Savings Account (HSA) and Flexible Spending Account (FSA)

    + HSA employer contribution

    + Life and Disability insurance

    + Wellness Program (participation incentives)

    + Employee Assistance Program

    + Competitive pay

    + Career development

     

    How do you excel in this position

     

    The Generator Service Manager leads Stark Tech's Generator Service Division, overseeing field operations and service delivery to ensure safe, reliable, and efficient maintenance and repair of critical power systems. This role combines technical leadership, operational oversight, and team development to drive customer satisfaction, workforce excellence, profitable growth, and field execution. The ideal candidate will bring deep generator and electrical service knowledge, a proactive leadership style, and a commitment to continuous improvement and safety

     

    What are we looking for

     

    + High School Diploma or equivalent required; Associate degree in a technical or analytical field preferred.

    + At least 10 years of experience in the Critical Power industry or a related field, with demonstrated field service expertise.

    + EGSA Journeyman (or equivalent) certification is required.

    + Proven experience in electrical troubleshooting and repair, with the ability to read and interpret wiring diagrams, mechanical layouts, and blueprints.

    + Strong knowledge of generator systems, switchgear, controls, and power distribution systems.

    + Proficiency with Microsoft Office Suite and familiarity with field service management software or mobile tools (iPads, smartphones).

    + OSHA 10-hour certification is required; OSHA 30-hour certification is a plus.

    + Strong communication, coaching, and customer service skills.

    + Ability to prioritize, multitask, and work in a fast-paced, high-pressure environment with tight deadlines.

    + A flexible, adaptive approach to leading change and driving performance across geographically dispersed teams.

     

    Essential Responsibilities: Operational & Technical Leadership

     

    + Direct the generator service team, promoting a culture of high performance, continuous improvement, and collective accountability.

    + Oversee daily operations, streamline processes, and ensure service delivery meets both internal standards and customer expectations.

    + Monitor service quality and team performance, implementing initiatives to address gaps and promote excellence.

    + Provide oversight and support in the development of accurate and competitive estimates for time and material repairs, maintenance services, and comprehensive retrofits, upgrades, and equipment replacements.

    + Utilize extensive field service experience and technical knowledge to ensure estimations meet profitability goals and customer satisfaction standards.

    + Resolve issues escalated by technicians and customers to ensure high-quality service delivery and customer satisfaction.

    + Lead manufacturer warranty escalations to achieve labor hour authorizations and provide work order and billing guidance.

    + Manage budgets, control costs, and optimize resource allocation to maximize efficiency and profitability within assigned territory or division.

    + Oversee technician participation in training programs to enhance technical skills and customer service capabilities.

    + Maintain key customer relationships and manage the execution of service level agreements (SLAs) to ensure retention and satisfaction.

    + Collaborate cross-functionally with sales, operations, and account management to align service strategies with broader business objectives.

    + Champion stringent safety practices and ensure full compliance with all relevant laws, standards, and internal policies.

    + Perform other duties as assigned.

     

    Essential Responsibilities: Leadership & Culture

     

    + Drive the Stark Tech Talent Agenda for your team by leading selection, development, succession planning, and team building.

    + Collaborate with HR on recruitment, role alignment, compensation plans, and cultural objectives to implement staffing strategies.

    + Deliver clear communication and expectations to your team and regularly appraise employee performance.

    + Foster and maintain a productive, values-based team culture aligned with Stark Tech's mission and strategic priorities.

    + Raise the competency of your team in professionalism, leadership, and process through targeted development and training.

     

    Working with us

     

    Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch w ith us.