• Assoc Field Network Engineer

    Rush University Medical Center (Chicago, IL)


    Job Description

    Business Unit: Rush Medical Center

     

    Hospital: Rush University Medical Center

    Department: IT Infrastructure

    **Work Type:** Full Time (Total FTE between 0.9 and 1.0)

    **Shift:** Shift 1

    **Work Schedule:** 8 Hr (8:00:00 AM - 4:00:00 AM)

     

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

     

    **Pay Range:** $28.61 - $48.06 per hour

     

    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary:

    This position provides technical expertise in Network and Voice related functions such as network design, engineering, implementation, integration, and end user support. Provides support for all network and voice related equipment and applications including VOIP, PBX, voice mail, paging, modems, and wireless technology, etc. Provides support for Network solutions for end user business needs and resolutions. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

    Responsibilities:

    + Analyzes network problems and needs (e.g. interference, intelligibility, clarity etc.).

    + Works assigned action items, to include monitoring and reporting progress in status reports. Utilizes industry standard installation practices to insure highly reliable voice services.

    + Ensure change management procedures are followed, and documentation is kept up to date as changes are made to the environment.

    + Maintains regular contact with users regarding status of open or pending service calls as directed.

    + Provides input and recommendations to staff and management when potential problem areas are identified, or policies or procedures require modification or new ones are needed. Recommends and follows proper escalation procedures to minimize any outages that may occur.

    + Other duties as assigned.

    Requirements:

    + High School Degree or Equivalent

    + 0-2 years of telecommunication support experience.

    + Clear and concise written and verbal communication skills.

    + Analytical, multi-tasking and problem-solving skills.

     

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

     

    **Position** Assoc Field Network Engineer

    **Location** US:IL:Chicago

    **Req ID** 15799