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Department/Unit:

EHR

Work Shift:

Day (United States of America)

Salary Range:

$106,604.71 - $170,567.54

The Manager, Business Systems is responsible for overseeing the development, implementation, and support of business and clinical applications, with a strong focus on Epic Prelude and Cadence. This role involves managing a team of analysts, ensuring system integrity, and collaborating with stakeholders to optimize technology solutions that align with organizational goals. The manager will guide projects through the system development lifecycle, ensuring compliance with regulatory requirements and best practices.

The ideal candidate will have experience leading teams in a healthcare IT environment, possess strong project management skills, and be capable of driving continuous process improvements. The manager will also serve as a liaison between technical teams, operational leadership, and external vendors to ensure smooth system functionality and user satisfaction.

+ Strategic Leadership & Planning: Assists the director in IT strategic planning, including setting priorities, coordinating system implementations, and identifying process improvement opportunities.

+ Application & System Oversight: Manages the operation, monitoring, maintenance, and upgrade of business applications, particularly Epic Prelude and Cadence.

+ Stakeholder Collaboration: Serves as a liaison between IT, clinical departments, and operational leadership to understand business needs and optimize system functionality.

+ Team Management: Leads and mentors a team of analysts, ensuring appropriate resource allocation, training, and career development.

+ Project Management: Oversees system implementation projects, ensuring they are completed on time, within scope, and on budget.

+ Training & Support: Ensures training programs are developed and delivered to end users and IT staff to maximize system adoption and efficiency.

+ Compliance & Risk Management: Ensures all systems and processes comply with HIPAA, organizational policies, and industry best practices.

+ Process Improvement & Innovation: Continuously evaluates technology solutions and business processes to enhance efficiency, reduce costs, and improve patient and staff experiences. Focus on optimizing patient flow, improving patient access, and streamlining scheduling workflows.

+ Vendor & Contract Management: Works with external vendors to assess product functionality, manage contracts, and resolve issues.

+ Performance Monitoring: Develops and tracks key performance indicators to measure system effectiveness and team productivity, focusing on appointment utilization, patient no-show rates, and financial performance.

+ Revenue Cycle & Data Analytics Integration: Collaborates with the revenue cycle team to integrate Epic Prelude and Cadence workflows with billing systems to ensure accurate patient billing and insurance verification. Leverages data analytics to identify bottlenecks and improve operational efficiency.

+ Patient Communication & Engagement: Coordinates with teams to improve patient communication and engagement, ensuring that scheduling reminders, self-scheduling options, and patient portal features are optimized.

+ This role may require after-hours support for system upgrades, go-lives, and critical issues.

+ Remote work flexibility may be available depending on project needs.

+ Epic certification in Prelude and Cadence (or willingness to obtain within one year) preferred

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.