• Financial Aid Coordinator

    Johns Hopkins University (Baltimore, MD)


    We are seeking a **_Financial Aid Coordinator_** who will provide support to the Office of Student Financial Services in all aspects of aid administration and plays a significant role in communication with students, faculty, and staff. The successful candidate will have a strong foundation in financial aid, a commitment to providing the highest levels of customer service and knowledge of the post-secondary admissions application, financial aid, billing, and registration processes.

     

    _* This position offers a flexible hybrid work schedule with remote and in-person workdays. May also be required to attend periodic in person meetings, professional development training, and conferences and support in person school events. When working remote, candidates must have the ability to participate in virtual meetings and receive and make phone calls as needed_ _._

    Specific Duties & Responsibilities

    + The Financial Aid Coordinator provides students with quality counseling and resources regarding options to finance their education. This includes information on the types of federal, institutional, state, and private aid programs, eligibility and application requirements, aid disbursements and loan repayment terms.

    + Communications may be one-on-one in person, Zoom, Student Case Management system, Microsoft Teams, email or telephone.

    + Provide support to other constituents regarding student aid related matters and/or school policies.

    + Assist in the day-to-day administration of the Federal Work-Study Program (FWS); log/track and prepare job postings: process job assignments; monitor student earnings and overall program activity; communicate with students and employers regarding their FWS awards and jobs.

    + Process application documents. Verify eligibility, authorize awards, monitor and track payment of private education loans and institutional, state and private scholarships funds utilizing various electronic processing systems. These include PowerFAIDS Financial Aid system, Electronic Loan Management (ELM), Maryland College Aid Processing System (MdCap), Americorps, Gates Millennium, College Board CSS Profile and other outside financial aid related processing systems.

    + Support the JHU Student Enrollment and Account Management (SEAM) Team with case responses and walk-ins for divisional specific inquiries and/or unique student circumstances.

    + Update OnBase Document Imaging system to create an electronic record of various student financial aid related documents.

    + Generate standard batch PowerFaids communications and other processes as scheduled.

    + Support the Admissions Office in recruiting and new student orientation events; create and maintain an inventory of financial aid handouts, flyers, etc. for distribution.

    _Other Duties as assigned include but are not limited to_

    + Monitoring student enrollment each term.

    + Reviewing/analyzing reports to ensure compliance and/or consistency of student data.

    + Participating in training sessions sponsored by JHU, national and regional financial aid associations, The College Board, and other opportunities to stay abreast of Federal Title IV, state and institutional policies, and procedures.

    Special Knowledge, Skills & Abilities

    + Knowledge of Federal Student Aid programs and regulatory requirements.

    + Strong commitment to student services.

    + Capacity to follow wide-ranging polices and standards required for aid administration.

    + Ability to communicate technical details and instructions clearly and concisely, both verbally and in writing among diverse customer groups.

    + Well organized, detail oriented with an ability to prioritize multiple projects in a fast-paced environment.

    + Experience with student information systems.

    + Prior experience with PowerFaids Financial Aid System, OnBase, Salesforce or other related information management databases desirable; Proficient in Microsoft Office applications.

    Minimum Qualifications

    + High School Diploma or graduation equivalent.

    + Four years progressively responsible administrative experience.

    + Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Bachelor's Degree.

    + Two to three years' experience in financial aid administration or other closely related academic services area, a plus.

    Classified Title: Financial Aid Coordinator

    Role/Level/Range: ATO 37.5/03/OF

     

    Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: Monday to Friday: 8:30am – 5:00pm

     

    FLSA Status: Non-Exempt

     

    Department name: ​​​​​​​Student Financial Services

    Personnel area: School of Public Health

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf