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What you'll bring to the team

•** **Join the Fun as a Retail Shift Lead!** **🎉

Do you have a passion for leadership and providing **unforgettable experiences** to guests? 💫 We're looking for an energetic and **motivated Retail Shift Lead** to help guide our team in delivering **world-class customer service** ! 🌟

As a Retail Shift Lead, you’ll play a key role in the daily operations of our attraction, overseeing multiple departments and ensuring everything runs smoothly. If you’re ready to inspire a team, manage operations, and bring the fun to every shift, **we want YOU!** 🤩

Qualifications & Experience

• What You'll Do:

+ **Be the Boss on Duty** – Oversee the smooth operation of all departments, including Admissions, Attractions, Food & Beverage, and Retail when serving as **Supervisor on Duty** . 🏰

+ **Lead with Energy** – Motivate your team to be **guest-obsessed** and deliver **stellar customer service** every day. 🌟

+ **Safety First** – Uphold all health and safety policies, keeping both guests and staff safe while having fun! 🦺

+ **Manage the Flow** – Help keep queues and guest flow under control, making sure everyone has a great experience while visiting the attraction. 🌀

+ **Handle Guest Concerns** – Respond to guest issues and concerns, and work with different teams to resolve them smoothly. 💬

+ **Train & Empower** – Lead **Host training** in areas like ride safety, food safety, and retail standards, empowering your team to shine! 🎓

+ **Coach & Develop** – Evaluate your team’s performance, provide feedback, and coach for success! 💡

+ **Support the Team** – When not managing the shift, jump in to support your department in areas like inventory, employee engagement, and training. 📦🤝

+ **Other Duties** – Stay flexible and help wherever needed to ensure a seamless experience for guests and staff alike. 🔄

• What We’re Looking For:

+ **A Leadership Rockstar** – You’ve got at least **6 months of experience** in the attractions, entertainment, or service industry, and you’re ready to lead a dynamic team! 🌟

+ **People Person** – You love working with others, especially kids and families, and know how to motivate and energize a team. 💪

+ **Customer Service Pro** – You’ve got experience in **guest interactions** and can deliver service at the highest level! 🎉

+ **A Quick Thinker** – You can stay calm under pressure, manage multiple tasks, and ensure everything runs smoothly. ⚡

+ **Training Guru** – You’re passionate about developing others and have experience **training team members** to be their best! 📚

+ **Flexible & Fun** – You’re ready to work flexible hours, including **weekends and holidays** , while keeping the energy high and the fun rolling! 🎉

• Education & Experience:

+ High School diploma or GED required 🎓

+ At least **6 months’ experience** in customer service or a similar field 🎢

+ **Passion for entertainment** and creating memorable experiences for guests of all ages 🎈

+ **Strong communication skills** – you know how to motivate and engage a team! 📣

• What’s In It for You?

+ **A Fun Work Environment** – Work alongside an amazing team in an exciting, fast-paced attraction. 🎢🎉

+ **Career Growth** – Plenty of opportunities to **develop your leadership skills** and grow within the company! 🚀

+ **Make a Difference** – Be part of creating magical moments for guests and making their day unforgettable! ✨

+ **Flexible Schedule** – Work a variety of shifts, including evenings, weekends, and holidays, in a fun and dynamic environment! 🕒

• Health & Safety:

+ You’ll ensure that all **safety protocols** are followed, keeping everyone safe and sound while they enjoy their day at the attraction 🛡️

+ You’ll also help maintain a **clean and welcoming environment** for both guests and team members! 🧼

• Physical Demands:

+ Ability to move quickly around the attraction, stand for extended periods, and assist with tasks like stocking and lifting items up to **50 pounds** 💪

+ Comfortable working **indoors and outdoors** with varying temperatures and conditions 🌞❄️

+ Must be able to **communicate clearly** with guests and team members 🗣️

• Our Values:

+ **We Care** – We go above and beyond for our guests and teammates 💙

+ **Own Your Craft** – We are always learning, growing, and improving ✨

+ **Drive & Discover** – We strive to deliver the best every day and explore new ways to delight our guests 🚀

+ **Go Together** – We collaborate and support each other, building a strong team spirit! 🤝

+ **Enjoy the Ride** – We have fun in everything we do and turn challenges into opportunities to learn 🎢

Ready to bring your leadership skills to the attraction and be part of a team that loves to entertain? Apply now and let’s make magic together! ✨

Benefits

• **Benefits of Joining Merlin Entertainments!** 🎉

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

• Recognition Programs and Rewards: Celebrate your achievements and hard work!

• 401(k) Program: Save for the future with company matching contributions.

• Tuition Reimbursement Programs: Get support for further education and career growth.

• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $18.75/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/7984/retail-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

Connect With Us!

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

**Location (Country-State-City)** _US-NJ-East Rutherford, NJ_

**Job ID** _2025-7984_

**Employment Type** _Full-Time_

**Offer/Contract Type** _At Will (US Only)_

**Location Name** _LEGOLAND Discovery Center New Jersey_