"Alerted.org

Executive Public/Customer Relations, Emerging Talent Intern

Job ID: 11280

Business Unit: MABSTOA

Regular/Temporary: Intern

Department: NYC Transit Authority

Date Posted: Apr 8, 2025

Description

Department: NYCT- Paratransit

Position Title: Executive Public/Customer Relations, Emerging Talent Intern

Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)

Overview of Department:

NYCT's Paratransit is a door-to-door transportation service for people with disabilities. The Customer Relations unit ensures that the Department of Paratransit responds in an appropriate and timely manner to the concerns, commendations and inquires that are submitted about its service by public, executive offices, customers, non-customers, and elected officials. The intern will help with making sure the Department of Paratransit's Customer Relations unit meet its mandatory turnaround time to respond to customers.

Responsibilities:

+ Tech Support for AAR customers needing assistance with the MYMTA to sign up to book their own trips or having issues with their password.

+ Inter-governmental relations/review of laws and legislation.

+ Prepared Customer communications.

+ Research complaints and inquires by customers, non-customers, and elected officials.

+ Contact customers by telephone and or/letter.

+ Update records in a complaint management system.

+ Write documentation.

+ Assist with daily E-Hail pilot program reports.

Projects:

+ Write and communicate executive correspondence for the Office of the Vice President of Paratransit

+ Research complaints and inquires by customers, non-customers, and elected officials

+ Support monthly Newsletter

Required Qualifications:

+ Proficiency in Microsoft Office Suite is a must.

+ The candidate should possess organizational, analytical and communication skills.

+ The candidate should be able to work well under pressure and prioritize tasks effectively.

+ The candidate should have a keen eye for detail and be able to work independently while being an active team player.

+ Willingness to learn proprietary software.

+ Social Media Experience

Required Education:

+ Matriculated in an undergraduate program in good standing with at least 2.5 GPA or a graduate program in good standing with at least a 2.8 GPA.

+ Major(s) Preferred: Public Relations, Government Law, or Communications, or another related field.

All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.