• IS Nursing Liaison

    Rush University Medical Center (Chicago, IL)


    Job Description

    Business Unit: Rush Medical Center

     

    Hospital: Rush University Medical Center

    Department: Ambulatory Clinical IT Svcs

    **Work Type:** Full Time (Total FTE between 0.9 and 1.0)

    **Shift:** Shift 1

    **Work Schedule:** 8 Hr (8:00:00 AM - 5:00:00 PM)

     

    Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

     

    **Pay Range:** $38.07 - $63.96 per hour

     

    Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

    Summary

    Are you passionate about bridging the gap between clinical practice and healthcare technology? Join our dynamic team as an IS Nursing Liaison and play a vital role in empowering nurses and clinical staff to deliver exceptional patient care through the optimal use of Epic and other digital tools.

     

    In this high-impact role, you’ll collaborate with a multidisciplinary team—including Epic Analysts, Instructional Designers, and physician leaders—to ensure our systems meet the evolving needs of frontline healthcare professionals.Your work will make a direct impact on patient outcomes and staff satisfaction. If you’re a skilled communicator, problem-solver, and Epic-certified professional with a strong clinical or IT background—this is your opportunity to lead meaningful change in a mission-driven organization.

    Responsibilities

    + Support nurses and other clinical staff in their use of information technology

    + Review and respond to Service Desk tickets and calls from end users outside of Tier 1 and Tier 2 calls

    + Assist application and training teams with Service Desk ticket resolution

    + Collaborate with Epic Analysts and Instructional Designers to ensure materials and workflows are up-to-date and accurate

    + Participate in an on-call rotation for nursing support calls

    + Provide support for nursing during onboarding, optimization sessions, and rounding in clinical areas

    + Participate in the support of new implementations

    + Complete other duties as assigned

    Required Job Qualifications

    + Bachelor’s degree

    + Epic Certification(s) and continued maintenance of said certification(s)

    + Minimum of five years of Epic experience in training and/ or support roles

    + Proficiency with technology and commonly used programs

    + Excellent written and oral communication skills

    + Excellent problem solving skills

    + Excellent interpersonal and presentation skills

    Preferred Job Qualifications

    + Familiarity with adult learning theories

    + Bachelor’s degree in nursing

    + Certifications in ClinDoc, ASAP, and/or Ambulatory

     

    Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

     

    **Position** IS Nursing Liaison

    **Location** US:IL:Chicago

    **Req ID** 17230