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Job Description

Arnot Health is seeking a dedicated and detail-oriented Patient Registration Representative to join our team in the Emergency Department. In this role, you will be responsible for accurately registering all patients accessing our services. You will play a vital role in ensuring patient satisfaction, verifying insurance information, collecting point-of-service payments, and maintaining the highest level of confidentiality and professionalism.

Your Schedule:

+ Full-time

+ Rotational shifts

+ Some weekends and holidays required

What You'll Do:

+ Perform accurate patient registration while maintaining knowledge of all registration requirements.

+ Distribute patient materials and obtain necessary signatures for consents, financial forms, and other required documents.

+ Collect and document patient payments including copays, deductibles, and coinsurance, while assisting patients with financial assistance applications as needed.

+ Enter orders for various services such as Observation, Laboratory, Radiology, Therapy, and Physician services.

+ Acquire precertification status for applicable services, ensuring compliance with policies.

+ Coordinate with Nursing Services to manage bed availability for inpatients, observation, and skilled care units.

+ Facilitate centralized scheduling for services across the System.

+ Verify insurance information using appropriate tools with a focus on accuracy.

+ Occasionally act as the primary Switchboard Operator, handling incoming calls, directing the public, and managing emergency codes.

+ Assist in mail distribution, inventory management, and chart retrieval as needed.

+ Support peer training and development as requested.

+ Adhere to all company policies and participate in mandatory training programs.

+ Maintain a patient-centered approach, ensuring a positive experience for all visitors and patients.

What We're Looking For:

+ High school diploma or equivalent required.

+ Minimum of six months of experience in healthcare, finance, collections, or billing preferred.

+ Experience with computer applications required; medical terminology and coding knowledge are beneficial.

+ Strong interpersonal skills with the ability to communicate effectively across various departments.

+ Commitment to maintaining patient confidentiality and professionalism.

Physical Requirements

+ Light physical activity including sitting, walking, and computer use.

+ Emergency room environment with patient interaction.

Requirements