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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Primary Function/General Purpose of Position

This position will provide direct patient interaction and coordination of services at the direction of the Sr. Project Manager of Grants Department. Provides an excellent patient excellence during the episode of care, using extensive knowledge of patient resources in the local community to provide excellent patient experience.

Job Functions

_​_ Provides ongoing episodic community-based support and assistance to patients and staff to implement care plan as needed necessary.

+ Acts as a resource to patients and families, providing answers to frequently asked questions and suggesting educational material.

+ Maintain comprehensive records for each patient interaction.

+ Maintains good working relationships with and knowledge of applicable community services.

+ Utilize interpersonal skills and community resources to effectively advocate for individuals in the communities served.

+ Maintains required data and documentation and prepares required reports.

+ Provide education to healthcare workers treating patients with substance use disorder.

+ Perform duties with minimal supervision. May be required to occasionally work irregular hours, attend other job-related meetings, and perform other duties as assigned.

+ Collect patient information according to protocol.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support – American Heart Association – Preferred

Community Health Worker certification - Preferred

Education

High School or GED – Required

Associate degree, Healthcare or related - Preferred

Work Experience

6 months experience in community or ambulatory care setting with direct patient interaction.

Excellent interpersonal communication skills. Strong analytical, data management and computer skills. Demonstrate basic knowledge of healthcare and health education. Ability to work with individuals, groups, and families. Familiarity and knowledge of Community Resources. Flexibility to work non-traditional hours. Works well in team setting. Personal computer skills. Experience with database entry. Highly organized and detail oriented. Accepts responsibility and follows through on projects and activities.

**Patient Population** - _Mark selections with an "X":_

_The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:_

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

X Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

X Adolescents (13-17 years)

X Adults (18-64 years)

X Geriatrics (65 years and older)

Not applicable to this position

**Working Conditions** - _Mark selections with an "X":_

_This section addresses the physical environment in which the employee will perform the work. Please identify_ _ALL_ _working conditions that apply to the role._

X Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

X General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

X May have periods of constant interruptions.

X Required to car travel to off-site locations, occasionally in adverse weather conditions.

X Prolonged periods of working alone.

____ Other:

____ Not applicable to this position

_* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control._

Physical Requirements

_This section addresses the physical demands and work position of the associate in the role. Please identify the frequencies for_ _ALL_ _physical requirements for each physical demand and work position below. ​_

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.) X

Push/ Pull (0-50 lbs.) X

Push/ Pull (50-100 lbs.) X

Stoop, Kneel X

Crawling X

Climbing X

Balance X

Bending X

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting X

Walking X

Standing X

**Additional Physical Requirements/Hazards** - _Mark selections with an "X":_

_This section addresses the additional physical requirements/hazards on the associate in the role. Please identify_ _ALL_ _additional physical requirements/hazards._

**Physical Requirements -** _Select if a physical requirement for this job._

X Manual dexterity (eye/hand coordination)

X Perform shift work

X Maneuver weight of patients

X Hear alarms/telephone/audio recordings

X Reach above shoulder

X Repetitive arm/hand movements

X Finger Dexterity

Color Vision

Acuity – far

X Acuity – near

____ Not applicable to this position

**Hazards -** _Select if a potential hazard for this job._

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

____ Not applicable to this position

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]