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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Analyst

**What does a successful Client Service Analyst do?** As a Client Service Analyst at Fiserv, you will play a crucial role in supporting our merchants, agents, and internal Fiserv team members. You will handle support tickets, emails, and phone calls, ensuring account accuracy and delivering exceptional service. This role involves data entry, research, and quality control, alongside learning about the processing industry.

What you will do:

+ Assist merchants, agents, and internal team members with inquiries via support tickets, emails, and phone calls.

+ Complete account updates on merchant accounts with accuracy and attention to detail.

+ Use analytical thinking to research and identify the root cause of merchant account issues.

+ Communicate effectively and professionally with external merchants and internal agents daily.

+ Meet or exceed daily support inquiry goals through tickets, phone calls, and emails.

+ Prioritize and pivot focus to assist in the most pressing areas and time-sensitive needs.

+ Collaborate with fellow team members and other internal Fiserv teams to ensure seamless support.

What you will need to have:

+ High School Diploma required; bachelor’s degree preferred.

+ 3 years of experience in customer service.

+ 2 years of experience with workforce tasks.

+ Experience with Windows PC and proficiency in Microsoft Excel.

+ 2 years of experience in internet research and analytical thinking.

What would be great to have:

+ 2 years of experience in technical support or helpdesk roles.

+ Experience with Salesforce or other CRM tools.

+ Certification in customer service management.

+ Experience in financial services or processing industry.

+ Strong analytical and problem-solving skills.

Perks at Work:

+ We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

+ Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

+ Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

+ Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

+ Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

+ Advance your career with training, development, certification, and internal mobility opportunities.

+ Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.