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UPMC Jameson, located in New Castle, PA. is seeking a Part-Time Telephone Operator with excellent customer service skills. The schedule includes all shifts, including midnights, with weekends and holidays required on a rotating schedule. Candidates must be willing to work any and all shifts.

Experience in directing calls and knowledge of medical terminology is a plus! You'll be part of a supportive and dynamic team in a fast-paced, rewarding environment.

Are you a team player? Apply today!

Responsibilities:

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide Physician on call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

+ Determine callers' requirements (extension desired, information requested, etc.) and transfer call.

+ Provide status report on any page in progress to the individual requesting the page.

High school graduate or equivalent.

1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran